About Us:
We are seeking a passionate and detail-oriented Dispatcher to join our team in Pitt Meadows. At KTI Utility Services Inc., (KUS), we believe in fostering a culture of excellence and innovation. As a Dispatcher, you will have the opportunity to work on impactful projects, collaborate with talented professionals, and contribute to the success of our company. We value our employees and provide a supportive and rewarding work environment. Join our dynamic team at KUS, a leading utility company committed to delivering exceptional services across Canada.
Position Overview:
The Dispatcher will be responsible for managing and coordinating the daily assignments of utility maintenance crews and service personnel. This role requires a proactive individual with excellent communication skills to effectively handle service requests, dispatch teams, and monitor ongoing field operations. The ideal candidate will thrive in a fast-paced environment and demonstrate a strong commitment to operational excellence.
28-month contract
Key Responsibilities:
- Receive and Prioritize Service Requests: Handle incoming requests for utility services and emergency assistance, ensuring timely and appropriate responses.
- Dispatch Personnel: Assign maintenance crews and service teams based on the nature of the request, location, and urgency, adhering to established schedules and protocols.
- Monitor Field Operations: Track the status and location of field personnel, ensuring efficient deployment and adherence to safety standards.
- Coordinate Communication: Serve as the central point of contact between field teams, management, and customers, facilitating clear and effective communication.
- Advise on Route and Traffic Conditions: Provide field teams with up-to-date information on route conditions, traffic, construction zones, and weather-related issues to optimize response times.
- Maintain Accurate Records: Document all service requests, dispatch actions, and field reports using computerized systems, ensuring data accuracy and accessibility.
- Operate Communication Equipment: Utilize radios and other telecommunication tools to maintain constant communication with field teams and other stakeholders.
- Ensure Compliance: Adhere to company policies, safety regulations, and industry standards in all dispatching activities.
- Assist in Emergency Situations: Coordinate with emergency services and deploy appropriate teams during utility emergencies, ensuring swift and effective responses.
- Collaborate with Other Departments: Work closely with planning, maintenance, and customer service teams to ensure cohesive operations and high customer satisfaction.
Qualifications:
- Completion of secondary school is required.
- Previous experience in dispatching, preferably within the utilities sector or a related field.
- Exceptional verbal and written communication abilities.
- Familiarity with computer-aided dispatch systems and standard office software.
- Proficiency in dispatch software (e.g., Load boards, TMS)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Strong multitasking abilities with attention to detail.
