Exact Match is a strategic recruitment partner focused on connecting experienced
Professions with exceptional employers across Canada and the USA.
Our client, a global Vehicle Manufacturer, is looking to hire an experienced bilingual collections specialist to join their team in the East GTA.
Responsibilities:
- Manage an assigned portfolio of delinquent accounts for high value assets
- Investigate discrepancies in accounts
- Contact delinquent customers via phone, email and text messages
- Issue demand letters in accordance with provincial legislation
- Work with customers to resolve delinquencies and mitigate losses
- Negotiate and approve payment terms and document actions in the collection system
- Manage credit card and pre-authorization payments
- Perform advanced prevention activities, like skip tracing and field chasing and support the administrative work required to impound and repossess vehicles
- Work with staff from credit and recovery departments to process repossessions
- Coordinate assignments to bailiffs and work with dealers and bailiff’s to ensure vehicles are repossessed and securely stored
- Maintain up to date customer information and notes
Qualifications:
- University degree or college diploma in finance or related field preferred
- Fully bilingual, fluent in both English and French
- Strong written and oral communication skills
- Strong customer facing skills, able to de-escalate tense situations and negotiate acceptable terms with distraught clients
- Minimum 2 years collections experience, preferably in a captive finance setting
- Advanced problem solving skills, able to come up with creative solutions for delinquent customers.
- Strong computer skills, will be using MS Office extensively, including word, excel and outlook.
This is a hybrid position, with 5 days /week on site thru the probationary period and option to move to 3 days / week on site once the probationary period has been successfully completed.