Job Title: IT Support Specialist
Duration: 3 Months
Location: Montreal, QC H3A1L2 (Onsite)
Notes: Candidates are required to speak French, Bilingual (French and English)
Responsibilities:
Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
Assist with AV setup for internal meetings and events
Okta, Google, and software service administration
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via our ticketing system
Managing inventory for hardware and software
Know and work with your points of escalation to improve the End User experience
Improving and updating our internal and user facing Kbase
Requirements
A positive, service-oriented attitude with a customer obsession mindset 2-3+ years of experience in IT support roles
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
Strong macOS hardware and software troubleshooting experience
Solid critical thinking and problem-solving skills Ability to lift heavy equipment (50+ pounds) as needed
