Prime Quadrant serves more than 225 Ultra-Affluent families across North America and consults on CA$23+ billion in assets. Our mission is to empower families for the future and assist them across the full range of their financial, social, and human capital needs. Our culture is the Prime Quadrant PATH – we are Purposeful, Authentic, Tenacious and Humble. Our shared values were created by our team, for our team. We are centered around striving for excellence for both ourselves and our industry.
Prime Quadrant is proud to be designated one of the Best Workplaces in Canada for the period of Oct. 2024 to Oct. 2025. Our people care deeply and passionately about the work they are doing and share the same goals. We are deeply grateful for the work we are privileged to do, the wonderful families we are fortunate to serve, and the exceptional team around us. We take pride in our team being dedicated to creating a work environment built on trust, inclusivity, and resilience.
To learn more about Prime Quadrant, please visit:
The Opportunity
We are currently seeking a highly organized self-starter to join our growing team as a Client Service Associate. In this role, the successful candidate will report to the firm’s Client Service Team Lead and coordinate with Prime Quadrant’s clients on investment subscription, redemption, and internal Know-Your-Client (KYC) documentation, streamlining operational processes. The Client Service Associate will work closely and in collaboration with Prime Quadrant’s Team Members across Consulting, Operations and Compliance.
Primary Responsibilities
• Assist in maintaining up-to-date client records in the firm’s reporting and client relationship management database (Salesforce, SharePoint)
• Prepare, coordinate, and facilitate completion of Compliance and KYC (Know-Your-Client) records for new and existing clients
• Prepare required documents for client trades, such as subscription agreements and redemption forms
• Process and monitor custodial account-openings and transactions
• Regularly liaise with Consulting Team Members to coordinate client data, account set-up, onboarding and trade execution
• Communicate and troubleshoot with Fund Managers on client transactions and KYC
• Aggregate, reconcile, and verify financial data from various sources, including investment managers, custodians, brokers, and other relevant parties.
• Identify, develop and implement streamlined procedures and workflows to enhance efficiency, accuracy, and scalability, including centralizing performance reporting within the Operations department.
Key Attributes
• Proven client service orientation – you get energy from helping people.
• High degree of accuracy, organization, timeliness, and a strong detail orientation
• Ability to prioritize and multi-task in a fast-paced work environment.
• Able to work well within a team environment and in a collaborative manner.
• Strong analytical and problem-solving abilities.
• Very strong process-orientation and ability to follow through on commitments.
• Can navigate complex issues and escalate as needed with a sense of urgency.
Qualifications
Successful completion of the Exempt Market Proficiency Exam is required for the role but may be completed after the start date.
• Bachelor’s degree or relevant experience in finance, economics, business administration, accounting or a related field. Advanced degree or relevant certifications (e.g., CSC, CFA) beneficial.
• Minimum 1 year experience in a financial services organization.
• Excellent verbal and written communication skills, with fluency in English.
• Commitment to complete the Exempt Market Proficiency Exam or the Canadian Securities Course within 6 months of joining the firm.
• Demonstrated interest in the investment advisory or wealth management industry.
• Strong Microsoft Office fluency (Excel, Word, Teams)
Compensation
• Industry competitive base salary with a performance-based bonus structure
• Health benefits via participation in the firm’s health spending account
• Entitled to receive awards under the firm’s incentive plan as per its terms and conditions.
• Up to $1,000 per annum relevant continuing education expense
• Career advancement with demonstrated performance.
• 3 weeks’ vacation per annum
*For many of our clients, we provide consulting services for all of their assets and use the Assets Under Consultation metric of measurement as we believe we have an impact on all assets held by clients whether or not we directly introduced those assets to them or not. Assets Under Consultation is different from the more traditional Assets Under Management metric of measurement.
Prime Quadrant Corp is committed to fair and accessible employment practices, and we are committed to providing accommodation for persons with disabilities. If you require accommodation in order to apply for any job opportunities or require this posting in an additional format, please contact us at careers@primequadrant.com or call 647-749-4118. If you are contacted by Prime Quadrant Corp regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs
