Information Technology Business Analyst
Location Address: 44 King Street W (44 KING) 11th Floor
Contract Duration: 5 months
Possibility of extension – Yes
Possibility of conversion to FTE - Yes
Must-Have:
1) 8+ years of experience as a technical BA
2) 3+ years experience in a technical domain (e.g., software development, operations).
3) 3+ years hands on experience with building and maintaining DevOps environments and CI/CD pipelines.
4) 3+ years experience working in Agile environments
5) 3+ years of experience with Release Management/automation
6) Familiarity with process analysis techniques (e.g., Value Stream Mapping, Six Sigma).
Nice-to-Have:
• advanced ITSM experience, especially with ITIL frameworks.
• Spanish language skills.
• Experience with ServiceNow DPR and Release Management.
• ITIL certification preferred
Soft Skills:
• Critical thinker with strong analytical and problem-solving abilities.
• Proven leadership in both people and process initiatives.
• Champions a high-performance, inclusive, and customer-focused culture
• Excellent communication and stakeholder engagement skills.
• Fluency in English.
Education & Certifications:
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.