Role Summary
We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 6-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.
Key Responsibilities
• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity
• Resolve help desk tickets via phone, email, and in-person support
• Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive
• Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory
• Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors
• Support onboarding and offboarding including account setup and device preparation
• Maintain asset inventories, equipment logs, and ensure security and patching standards
• Provide user training and clear technical communication to non-technical staff
• Contribute to documentation, user guides, and continuous improvement initiatives
• Assist with IT projects such as software upgrades, device rollouts, and data transitions
• Travel to multiple Edmonton and Northern region sites to provide onsite support
Qualifications
• Diploma or certificate in IT, Computer Science, or related program
• 3 to 5 years of IT support experience
• Strong proficiency with Windows 10 and 11, Microsoft 365, Active Directory, and remote support tools
• Experience with hardware troubleshooting, networked printers, and device configuration
• Familiarity with Intune or similar device management tools is an asset
• Strong communication, customer service, problem-solving, and documentation skills
• Ability to manage multiple requests and work independently or within a team
• Police Information Check required
• Valid Class 5 driver’s license and ability to travel between sites
• Ability to lift and set up IT equipment up to 44 lbs and work in varied environments