Our client, a Major Canadian Bank with a significant presence in performance management and financial services (often working with Financial Planners, Market Leaders, and Branch Salesforces across the country), is seeking a motivated and detail-oriented Bilingual Scorecard Investigator (Compliance Analyst) to join their team.
This is a crucial backfill role, ideal for a junior professional (1–2 years of experience ) with a background in banking, finance, or economics. The role requires fluency in both French and English , strong analytical skills, and hands-on experience with data analysis tools.
Key Responsibilities
As a Scorecard Investigator, you will play a vital role in ensuring compliance and accurate performance reporting.
- Case Investigation: Review and analyze assigned investigation cases using internal dashboards, working toward a daily target of approximately 10–15 cases .
- Policy Application: Apply bank policies and concepts to all decisions and actions, ensuring investigations are closed within SLA.
- Bilingual Communication: Take on and manage bilingual cases and follow up with internal partners and stakeholders in both English and French .
- Documentation & Reporting: Accurately document findings, respond to emails, and manage communications with internal teams.
- Data Analysis: Utilize tools like SQL and Microsoft Suite (e.g., Excel) to review and analyze data from multiple sources.
- Team Support: Participate in a rotating weekend QA schedule (approximately one weekend every five weeks) to audit scorecards.
Required Skills & Experience (MUST HAVES)
The ideal candidate will possess a specific blend of language, technical, and industry knowledge, aligning with the complexity of the previous candidate's profile.
- Language: Fluency in English and French (Bilingual) is mandatory for handling bilingual cases.
- Experience Level: 1–2 years of relevant experience in a financial services, banking, compliance, or economics environment.
- Technical Skills:
- Demonstrated proficiency with SQL (intermediate level) for data analysis.
- Experience using the Microsoft Suite (Excel) . (Knowledge of SAS is an asset.)
- Note: Candidates will be tested on SQL and investigation scenarios as part of the interview process.
- Background: Knowledge of financial/banking industry terminology and experience in policy-driven investigation or due diligence work (e.g., KYC, AML).
- Work Structure: Must be able to commit to a Hybrid schedule, working 3–4 days per week onsite in the Downtown Toronto office location.
The target hiring compensation range for this role is between 25/hr to 32/hr depending on overall experience. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.