About Us
At KWE , we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.
The Opportunity
We are seeking a Customer Service Specialist to support the execution and continuous improvement of our Customer Service Department. In this role, you will coordinate end-to-end shipment processes, ensuring all documentation is accurate, compliant with company policies and global regulations, and completed in a timely manner. You will play a key role in facilitating communication among internal teams, carriers, vendors, and customers to maintain operational flow.
You will be required to provide customer service and sales support within the International Operations & Customer Departments and will also act as a liaison between internal staff members and outside customers.
What You’ll Do
- Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints.
- Specializing in key assigned/troubled accounts.
- Take the lead in handling of special projects/accounts as assigned, coordinate, and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments.
- Ensure business relationships and services levels are maintained (customers and vendors).
- Respond to overseas enquiries, and trouble shoot.
- Complete accurate monthly reports as requested by management and customers and support the sales department in negotiating rates and quotes for services.
- Assist the division/department manager in the effective maintenance of the companies ISO Policies.
- Participate in meetings and overall objectives for the terminal.
- Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing.
- Participate in various customer service appreciation events (including meeting, luncheon, etc.) to assist in the retention of current customer base.
- Responsible for the effective maintenance of the companies ISO Policies.
- Comply with all safety policies, practices, and procedures.
- Report all unsafe activities to Management and/or Human Resources.
- Provide back up support and training within department during busy periods, vacations, and unexpected employee absences.
What You Bring
- Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports and business correspondences.
- Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
Why Join KWE?
- Fast-paced, dynamic environment with a great team
- Opportunity for advancement
- Generous bonus program linked to company & individual success
- Competitive and equitable compensation packages
- Comprehensive group benefits
- Company paid pension program
- Accessible and inclusive work environment
- Flexible / hybrid work arrangements
If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you.
Apply now and discover what’s possible at KWE.
KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.
For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: