About Us:
As one of Canada’s fastest-growing internet technology companies, Rates.ca Group Ltd. empowers millions of Canadians to make informed financial decisions by offering robust product comparisons, insightful content, and user-friendly financial tools. We collaborate with leading insurers, banks, credit unions, and brokers to provide consumers with greater choice and access to superior financial products.
About the Role:
We are seeking an experienced Director of IT Operations and Security to lead our IT support and cybersecurity functions while driving innovation and operational excellence. This role focuses on delivering exceptional technology services, managing vendors and budgets, and introducing AI-driven solutions to empower internal teams.
Key Responsibilities:
IT Operations & Service Delivery
- Oversee Help Desk and end-user support for Windows environments.
- Experience with Apple devices is a strong plus.
- Ensure efficient ticket resolution, escalation processes, and knowledge management.
- Define and monitor KPIs and SLAs for service performance.
Cybersecurity & Compliance
- Implement and maintain robust security frameworks to safeguard company assets.
- Conduct risk assessments, vulnerability management, and incident response.
- Ensure compliance with regulatory requirements and industry standards.
Vendor & Financial Management
- Manage relationships with technology vendors to ensure quality and cost-effectiveness.
- Oversee IT expense management, budgeting, and forecasting.
- Drive cost-effective acquisition of technology services and solutions.
Innovation & Emerging Technologies
- Lead initiatives to integrate AI-driven technologies and applications that enhance internal productivity.
- Identify opportunities for automation and process optimization using advanced tools.
- Stay ahead of industry trends to recommend innovative solutions.
Leadership & Team Development
- Mentor and develop a high-performing IT team.
- Foster a culture of collaboration, accountability, and continuous improvement.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of progressive IT experience, including 5+ years in leadership roles.
- Proven expertise in IT operations, cybersecurity, vendor management, and budgeting.
- Strong knowledge of Windows environments and enterprise technology services.
- Experience with Apple devices is a plus.
- Excellent leadership, communication, and stakeholder management skills.
Preferred Certifications:
- CISSP, CISM, or equivalent security certifications.
- ITIL or similar service management certification.
Why Join Us?
- Opportunity to shape IT strategy and security posture for a growing organization.
- Lead innovation with AI-driven technologies to transform internal operations.
The Perks:
- Hybrid Work Model: Work from home 2 days per week.
- Work From Anywhere: Up to 4 weeks annually to work from any location.
- Competitive Compensation: Salary, benefits, and incentive bonuses.
- Paid Volunteer Time: Take paid time off to give back to your community.
- Full Benefits: Comprehensive health and dental coverage.
- RRSP Matching: Contribute to your future with our matching program.
- Professional Development: Access to LinkedIn Learning for ongoing growth.
- Fun Workplace: Team-building activities and a lounge with games like ping-pong and foosball.
We are committed to working with and providing reasonable accommodations to candidates and employees with physical or mental disabilities. If you require accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to work@rates.ca.
