Qualifications and experience -
- Bachelor's degree from a four-year college or university in Computer Science, Software Engineering, or a related field ·
- 5-7+ years of Salesforce.com Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users ·
- Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder ·
- Certified Salesforce Data Cloud Consultant & Salesforce Agentforce Specialist highly preferred. ·
- Experience leveraging and configuring AppExchange products to develop CRM solutions ·
- Experience with general salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc. ·
- Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, integration configurations ·
- Knowledge of Data Cloud (Data 360) for unified customer data strategy.
- Hands-on with Einstein Analytics/CRM Analytics · Understanding of Agentforce 360 concepts and readiness for AI-enabled service and automation. ·
- Operational experience in non-Salesforce environments ·
- Experience in JIRA and GitHub ·
- Experience with Salesforce Backup & Restore, DocuSign CLM ·
- Experience in DevOps & Data Tools: Salesforce DevOps, Salesforce Inspector, Data Loader, Dataloader io, Change Sets
Personal Attributes and Competencies -
- Excellent communication skills; listening, speaking, writing. ·
- Team player, values input and contribution of team members. ·
- Outcome oriented and delivery focused. ·
- Ability to identify and analyze complex issues and problems and quickly recommend and implement appropriate solutions. ·
- Ability to plan and execute Salesforce projects. ·
- Demonstrates initiative, resourcefulness, innovation, and dependability. ·
- Demonstrates ability to take independent action and proceed beyond directive. ·
- Excellent attention to detail. ·
Flexible. Responds well to last-minute changes and requests