Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
We are seeking a visionary and dynamic Director, Digital Servicing for our Digital Banking division. This leadership role is critical in managing the day-to-day operations of our new digital banking platform. The ideal candidate will have extensive experience in digital banking, exceptional vendor management skills, and a proven track record of launching and supporting complex client-facing systems. Experience working in Agile environments is essential.
This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.
A typical day would involve:
1. Platform Development and Deployment:
- Lead the stand-up and deployment of a digital banking platform from concept through to production.
- Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
- Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.
2. Vendor and Partner Management:
- Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.
- Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
- Monitor vendor performance and delivery ensuring compliance with Vancity's standards and policies.
3. Team Leadership and Development:
- Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platform
- Foster a culture of innovation, collaboration, and continuous improvement within the team
- Provide mentorship, training, and career development opportunities to team members
4. Production Support:
- Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issues
- Implement monitoring and incident management tools to proactively identify and address potential problems
- Coordinate with internal and external stakeholders to ensure effective communication and resolution of support issues
- Build and maintain strong partnerships with business leaders across Vancity to ensure alignment of the digital banking platform with organizational goals and member needs
- Act as a liaison between technical teams and business units, facilitating clear communication and mutual understanding
- Collaborate with business leaders to identify opportunities for innovation and improvement within the digital banking space
You’ll Thrive Here If You Are:
- Bachelor's and/or Master's degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years of experience in digital banking, with a focus on platform development and deployment.
- Proven experience managing complex vendor relationships and contracts.
- Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.
- Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.
- Experience working in Agile environments, with a solid understanding of Agile principles and practices.
You’ll Thrive Here If You Are:
- A strategic thinker with strong problem-solving skills and a results-oriented mindset.
- A strong communicator, with the ability to work effectively with stakeholders at all levels.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $148,000 to $182,800 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
