Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
As the Store Manager for our new Chaumet boutique opening in March at Oakridge Park Mall in Vancouver , you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.
The Store Manager reports to the Senior Director of Retail Stores and is responsible for overseeing daily store operations, with a strong emphasis on delivering exceptional customer service and cultivating a professional, positive work environment for all team members. This role ensures a refreshing experience for clients and fosters a supportive atmosphere where employees can realize and grow their potential.
To do so, the Store Manager will be expected to…
- Develop, organize and manage a high-volume retail store
- Drive, lead, motivate and develop staff to become leaders in luxury jewelry sales
- Foster an environment that puts the client at the forefront
- Develop meaningful relationships with each and every client
- Manage store operations, business development, client relations and promote the store within the community
- Achieve or exceed sales targets continuously
- Responsible for supporting the hiring and recruitment process for the store, including screening and interviewing candidates.
Our ideal candidate has…
- Five (5) years of retail sales experience, luxury retail and/or jewelry experience is preferred
- Strong working knowledge of the English language. Knowledge of Cantonese & Mandarin will be considered an asset.
- A Bachelor’s Degree in Operations Management, Business
- Administration OR other relevant education;
- Strong team values and leadership skills;
- Ability to offer an exceptional client service that is both unique and memorable
- Excellent interpersonal, communication and writing skills;
- A solid knowledge of the MS Office suite (Excel, MS Word, Outlook)
- A goal oriented and sales driven mindset but understands that truly caring about clients and exceeding their expectations is key to their success.
OUR PROMISE OF DELIGHT
In return for your commitment to excellence, we offer:
- Competitive earnings, including commissions and bonuses
- Social benefits
- Wellness program
- Award and recognition programs
- Innovative and unique training programs
- Employee discounts
At Birks , you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
