About the Company
Our client is a well-established insurance brokerage with deep roots across British Columbia, proudly serving local communities for over five decades. Built on a foundation of trust, teamwork, and service excellence, the company has grown from a single office to multiple thriving locations by prioritizing people — both clients and employees alike. Their mission is to protect and empower individuals and businesses through expert advice and personalized insurance solutions. What sets this organization apart is its commitment to fostering a culture defined by integrity, collaboration, and continuous growth. Employees thrive in an environment where initiative is encouraged, success is celebrated, and community connection is at the heart of everything they do. For an experienced and people-focused leader, this Branch Manager role offers the opportunity to make a lasting impact by leading a dedicated team, shaping client experiences, and driving operational excellence.
About the Role
As the Branch Manager, you will lead a high-performing front-line team delivering exceptional Personal Lines and Autoplan service while ensuring smooth day-to-day branch operations.
Responsibilities
Leadership & Team Development:
- Coach, mentor, and empower team members across Personal Lines and Autoplan to achieve their professional and performance goals.
- Foster a culture of accountability, inclusion, and collaboration that supports both employee engagement and client satisfaction.
Client Experience & Retention:
- Ensure consistent delivery of five-star service standards across all channels, leading by example in professionalism and empathy.
- Oversee renewal practices, follow-ups, and escalated situations to enhance retention and strengthen long-term client relationships.
Branch Operations & Compliance:
- Manage scheduling, workflow, and daily branch rhythm to maintain efficiency and alignment with regulatory requirements.
- Monitor accuracy, documentation, and compliance with insurer and ICBC procedures, ensuring adherence to company standards.
Collaboration & Communication:
- Act as the key liaison between the branch and cross-functional teams including Operations, People & Culture, and Senior Leadership.
- Share insights and recommendations that support continuous improvement and alignment across branches.
Qualifications
Education & Experience:
- Level 2 General Insurance License required; CAIB or CIP designation considered an asset.
- 5 years+ of experience with personal lines insurance and Autoplan, leadership experience a strong asset.
Technical Skills:
- Proficiency with Applied Epic, AutoLink, Policy Center, and insurer portals.
- Strong understanding of Personal Lines and ICBC workflows.
Key Competencies:
- Exceptional leadership and interpersonal communication skills.
- Organized, proactive, and solutions-oriented, with a talent for inspiring high-performing teams.
- Calm and adaptable under pressure, with a strong focus on client care and operational consistency.
Equal Opportunity Statement
Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect. In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: .
