Role Overview: HomeTeam Live is seeking a versatile, high-energy, and professional Account Manager. In this hands-on role, you will be responsible for the onboarding and ongoing operations support as a key representative of our brand. This position is perfect for a "jack-of-all-trades" person who loves sports, thrives in fast-paced environments, and takes pride in delivering exceptional service to clients and venue staff.
Compensation: $33k - $42k CAD annually
Location: For business reasons, this position needs to be based in Saskatchewan. Occasional trips to Saskatoon or Regina spaces will be required but will be infrequent and pre-scheduled.
Client Relationship Management
• Serve as the main contact for assigned clients, ensuring needs are addressed promptly and effectively.
• Anticipate client needs and provide proactive solutions, acting as a trusted advisor.
• Coordinate marketing and creative requests by gathering client assets, submitting requests internally, and delivering completed materials back to clients.
• Maintain regular client touchpoints: at least weekly during season and monthly during off-season.
• Identify and implement ways to increase client revenue, including but not limited to :
• Tournament pages and event marketing
• Leveraging highlights on social media
• Creative campaigns and content opportunities
Onboarding & Client Success
• Guide new clients through the onboarding process for a smooth transition into HTN’s platform and services.
• Collaborate with internal teams to align onboarding steps, client training and information, proper stream access and scheduling.
• Monitor client Slack channels to track stream success and ensure challenges are followed up internally and addressed directly with the client.
• Proactively identify blockers or risks and escalate to Accounts leadership when needed.
Operations Support
• Manage and maintain client broadcast schedules; pass scheduling details to the operations team for accuracy.
• Support portable kit clients with camera training (leveraging the operations team when available).
• Coordinate with Implementation for new installations, camera changeovers, or hardware replacements.
- Ensure accurate invoicing and payment through coordination with Finance, as well as update projections as necessary
- Coordinate enhanced production as needed to ensure a client deliverables are met during live broadcast and post-production
Content & Creative Management
• Build and manage client hubpages, ensuring they remain updated with graphics, ads, schedules, and other relevant information.
• Facilitate graphics and promotional requests, ensuring client visibility across:
• HTN’s social media
• Email campaigns
• Client marketing opportunities of social media, newsletter, website links, signage, etc
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Qualifications
• 2+ years of experience in account management, client success, or project coordination (sports/media/tech industry experience is a plus).
• Strong relationship management and communication skills.
• Highly organized with the ability to manage multiple clients and competing priorities.
• Comfortable with technology, livestreaming platforms, or camera systems.
• Problem-solving mindset with a client-first focus.
