Salary: Starting at $75,000 based on experience and qualifications
About Us:
PRAXES Medical Group, headquartered in Halifax, Nova Scotia, has been a trusted provider of innovative healthcare solutions for over 28 years. In partnership with Nova Scotia Health, PRAXESoperatestheMentor Clinicas a not-for-profit, collaborative primary care clinic built on the family health team model.
This approach places patients at the center of care and relies on strong teamwork withinainter-disciplinary team to deliver comprehensive, patient-focused services. We emphasize prevention, holistic health, and proactive care planningprovided one-on-one and in groups,to support long-term well-being.Mentor Cliniccontinues toevolve and growbytaking patients off the Need A Family Practice Registry.Each newly added patientis scheduled for adetailed intakeappointment, then follow-up with the most appropriate provider.
Clinic Case Manager Role:
The Clinic Case Manager is an essential member of Mentor Clinics interdisciplinary primary care team, supporting integrated, patient-centered care through a team-based model. Each Clinic Case Manager works closely within a clinical team and collaborates with the interprofessional team.Clinic staff composition can be found on theMentor Clinicwebsite.
The Clinic Case Manager builds trust through a supportive intake process using active listening and goal setting to understand patient priorities and social determinants of health. This insight informs referrals and ensures care plans align with patient goals while integrating provider expertise. By managing intake, triaging communications, and coordinating referrals and patient follow-up, the Clinic Case Manager smoothsadministrativeprocessesso providers can focus on clinical care.
Key Responsibilities:
- Conduct empathic intake sessions that explore patient goals, values, and holistic health needs(not just focus onwhatswrong with them.)
- Identifyand document social determinants of healthin addition to anychronic and/or acute medical problemsto inform care planning.
- Manage patient care journeys across clinical and interprofessional teams.
- Triage patientsto ensure appointments are scheduled with the mostappropriate practitioner, based on patient needs and team availability.
- Manage high-volume inbox communications using TELUS ElectronicMedicalRecord (EMR), ensuringtimelyaction on patient messages, referrals, and provider requests.
- Prioritize urgent issues, route tasks appropriately, andmaintainclear documentation to support seamless care coordination.
- Collaborate with providers during team hurdles and case conferences.
- Track patient outcomes and contribute to quality improvement initiatives.
- Provide education and resources to empower patients in self-management.
- Ensurecare is culturally sensitive, trauma-informed, and aligned with patient goals.
Skills & Qualifications:
- The successful candidate will be a regulated health professional (e.g.RN, LPN, Registered Dietitian,Paramedic,or other regulated designation) with current licensure in Nova Scotia, while also bringing knowledge or experience in health promotion, health coaching, public health, or holistic care approaches.
- Knowledge of holistic healthcare including primary care, nutrition, physical activity, mental health, and more.
- Experiencecollaboratingwith or referring to interprofessional professionals (e.g., dietitians, exercise physiologists, OTs, mental health providers, physiotherapists).
- Background in care coordination, case management, and clinic-based primary care ispreferred.
- Experience and/or training in health coaching, mental health, or coaching modalities (e.g.motivational interviewing) to support empathic, goal-oriented conversations with patients is a strong asset.
- Experience with TELUS EMR for inbox triage, task routing, and referral tracking is strongly preferred.
- Skilled in managing clinical inboxes and triaging patient communications in fast-paced settings.
- Excellent communication, organization, and problem-solving abilities.
- Committed to collaborative, team-based, and preventive care.
Our Values:
- People -Peopleare our greatest asset. We value passion, drive, and commitment. Inreturnwe provide opportunities for personal and professional growth and development. We encourage self-care, balance, andmaking timefor personal health and wellness, for bothourselvesand the people we work alongside.
- Agility -We thrive on Agility; the confidence to adapt to change, as well as the safety to learn from trying, failing, pivoting, and trying again. Innovation requiresexpertise, risk, and safe supportive workplaces.
- Caring -We define Caring as empathy, compassion, and kindness, with each other and for the people we serve. Each of our clients is unique, withdifferent needsand priorities there is no one size fits all. Caringrequiresawareness, acceptance, respect, inclusion, and humble self-confidence.
- Trustworthiness -Trustworthinessis the genuine and respectful approach we take in everything we do. Its core is personal integrity, which we define as do the right thing, even when no one is looking. Trust is the cornerstone of how we deliver consistent, reliable care to those in need.
Commitments:
PRAXESis an equal opportunity employer and employs personnel without regard to race, creed,colour, religion, sex, ethnic origin, ancestry, age, place of origin, physical or mental disability, citizenship, sexual orientation, marital or family status.It is our policy to select the best qualified person for each position within our organizationon the basis ofdemonstrated ability, experience, training, and potential. This policy applies to all our employment and personnel practices, including decisionsregardinghiring, transfer, promotion, demotion, and dismissal.
Thank you for your interest in this role.Due to the volume of applications, only suitably qualified and experienced candidates will be contacted.
