Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today!
Your Role in Supporting Our Members:
As a Lead, MECE Operations, you will identify and implement opportunities to optimize MECE operations processes and practices, integrating decolonization, equity, and diversity thinking into policies and procedures. You will provide strategic advice on operational needs, risks, and opportunities across the fulfillment network, monitor and execute operational programs, and consult with internal and external stakeholders to achieve business objectives. This role is ideal for a collaborative leader with strong analytical skills and a passion for operational excellence and inclusion.
This is a Full-time, Permanent role based at Vancity head office and will report directly to the Senior Manager, Operations and Workforce Planning. While this position provides a hybrid work arrangement, you may be expected to be on-site for events and business demands at least once a week.
How You’ll Make an Impact:
- Identifying and implementing opportunities to optimize operational processes and practices, and making recommendations for continuous improvement in order to enhance efficiency across frontline teams, including integrating decolonization, equity, and diversity thinking into processes, policies, and practices
- Providing advice and recommendations on operational needs, risks, and opportunities, to inform enhancements to training and capability development
- Monitoring and/or executing operational programs, initiatives, and projects, enabling accurate, timely, and complete processing of work
- Consulting with internal and external stakeholders to achieve business objectives, including monitoring industry trends, maintaining vendor relationships, and working directly with external partners on programs, products, and tools
- Performing business analysis activities by gathering business and technical requirements, analyzing findings, and communicating insights and recommendations to stakeholders
- Taking ownership of vendor and expense management by designing and enforcing clear procedures for tracking expenditures and maintaining transparent vendor relationship records.
- Contributing to the review of vendor contracts and expense reports to uncover opportunities for cost optimization and ensure alignment with Vancity’s organizational policies and standards.
- Partnering with finance and procurement teams to establish and uphold controls and best practices that promote responsible spending and foster strong, collaborative vendor partnerships.
- Supporting operational communications for member-facing staff by developing clear messaging and resources that enable frontline teams to stay informed about process changes, updates, and best practices, ensuring consistent and accurate information is delivered to members.
What You’ll Bring to the Team:
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Minimum 5 years of experience in operations optimization, process improvement, business analysis, or a related discipline
- Demonstrated experience improving complex operational processes within a multi-stakeholder environment
- Strong understanding of fulfillment networks, operational risk, and service delivery models
- Experience fostering effective vendor management including skilled in reviewing vendor contracts, resolving issues, and building strong relationships with external parties.
- Proven track record of implementing procedures to track expenditures and maintain transparent vendor communications, resulting in improved cost control and reliable service delivery
- Experience applying equity, diversity, and inclusion principles to operational or organizational processes
- Proven ability to oversee and manage projects, influence outcomes, and consult effectively with cross-functional stakeholders
- Strong analytical, problem-solving, and critical-thinking skills
- Strong communication skills with the ability to build trust and credibility at all levels
Extra Skills That Set You Apart:
- Experience working within banking, financial services, or regulated environments
- Demonstrated leadership abilities, including mentoring and coaching team members to foster professional growth and enhance overall team performance
You’ll Thrive Here If You Are:
- Strategic Thinker – You see the big picture and design solutions that drive efficiency and inclusion
- Collaborative Leader – You build strong relationships and foster teamwork across diverse groups
- Detail-Oriented – You ensure accuracy and completeness in processes and documentation
- Adaptable Innovator – You embrace change and bring creative ideas to improve operations
- Exceptional communicator You can clearly convey complex information and influence outcomes across all organizational levels
- Strong project Management – You can plan, execute, and deliver projects on time while coordinating with multiple teams and stakeholders.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $86,400 to $91,440. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
