At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
ROLES & RESPONSIBILITIES
- Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
- Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
- Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
- Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
- Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
- Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
- Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
- Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
- Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
- Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
- Conduct random room inspections to uphold Pursuit's quality standards and assist other teams as needed.
REQUIRED SKILLS & QUALIFICATIONS
- Proven leadership skills and a passion for coaching and developing employee skills
- Strong customer focus providing friendly, professional and efficient service
- Effective problem solving and critical thinking skills
- Demonstrate high levels of positive energy and a willingness to take on new challenges
- Ability to thrive and lead in a fast-paced environment
- Attention to detail and good communication and listening skills with local and international guests and staff
- Second language skills highly advantageous
- Solid knowledge of the products and services
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Passion for employee and guest engagement, satisfaction, and safety - Excellent organizational and multi-tasking skills
- Proficient in MS Office (Word, PowerPoint and Excel required)
- First Aid Training an asset
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.
The starting wage for this role is $22.00/hour.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
