Our Story & Purpose:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.
As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
As the Team Manager, Business and Commercial Admin, you are the primary point of escalation for operational issues and defects. This role provides specialized, high-quality support to the team through strong communication, interpersonal, and advanced technical expertise. In close partnership with the Business and Commercial Sales teams, you will support the achievement of annual lending targets while driving operational excellence. This role also serves as a critical safeguard, ensuring all activities are conducted in accordance with policy and regulatory requirements, with a strong focus on compliance and the mitigation of AML risk.
This is a 6-month contract role and will report directly to the Manager, Business and Commercial Banking Admin. While this position provides a hybrid work arrangement, you will be expected to be on-site as business demands.
How You'll Make an Impact:
- Leading a team of business and commercial administration specialists responsible for the end-to-end fulfillment of business and commercial lending transactions, ensuring work is completed efficiently, accurately, and in alignment with member needs, policies, procedures, and internal controls
- Overseeing business and commercial lending administration activities, with direct accountability for funding, payouts, loan maintenance, and documentation validation across the Business and Commercial Lending Administration teams
- Supporting revenue-generating activities, enabling upwards of $1.5B in business and commercial revenue with a strong focus on fee generation, fee accuracy, and effective collection
- Managing service level agreements (SLAs) by ensuring all processes meet established turnaround time and quality standards, developing feedbck loops to understand pain points and process grit, and providing clear root-cause analysis and action plans when SLAs are not met, or opportunities for improvement are spotted
- Ensuring compliance and risk management, validating credit and compliance documentation for business and commercial loans and overseeing high-risk periodic reviews to meet regulatory and internal audit requirements Driving process optimization, identifying opportunities to streamline workflows, reduce manual effort, and improve efficiency, while supporting the implementation of new policies, products, and programs
- Engaging and partnering with stakeholders, collaborating closely with internal teams such as Process Optimization, Retail Credit, and Lending Pods, as well as external partners including FCT, Dye & Durham, and Cumis
- Collaborate with your peers in Banking Operations to spot duplicative or similar processes and streamline across the group and lead the change management required to make us a more efficient Operations team
- Inform the business requirements for lending-related software and automation efficiencies, and support adoption of new and improved technology
What You’ll Bring to the Team:
- Proven experience leading teams within business or commercial lending administration, credit operations, or financial services environments
- Strong working knowledge of business and commercial lending processes, including funding, payouts, loan maintenance, and documentation validation
- Solid understanding of compliance and risk management requirements, including regulatory documentation standards
- Experience supporting revenue-generating operations, with exposure to fee generation, fee accuracy, and collection processes
- Ability to analyze complex processes, identify inefficiencies, and implement improvements that enhance efficiency and reduce risk
- Strong stakeholder management skills, with experience collaborating across internal teams and external partners
- Effective people leadership capabilities, including coaching, performance management, and fostering a culture of accountability and continuous improvement
- Strong written and verbal communication skills
- Knowledge of nCino an asset
You’ll Thrive Here If You Are:
- Decisive – You are able to manage competing priorities in a high-volume, time-sensitive environment.
- Risk-conscious – You have experience managing compliance, documentation, and regulatory requirements in a lending environment.
- Analytical and solutions-oriented – You are able to diagnose SLA issues and translate insights into actionable improvements
- A collaborative communicator – You are someone who builds strong relationships across teams, external partners, and functions.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
This role offers a salary range of $96,600 to $102,330. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You’ll Love Working Here:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
