Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31640: Supervisor, Dental Services
- Union: Non-Union
- Job Description ID #: A10610
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on January 21, 2026.
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Manager, Dental Services & Vision Screening, this position is responsible for the functional and administrative supervision and support of service delivery of dental programs and services. This position is responsible for providing supervision and direction to a multidisciplinary team, to engage in the planning, implementation, and evaluation of services in addition to related stakeholder and vendor engagement.
GENERAL DUTIES
Provides day-to-day supervision of program staff to ensure efficient and effective service to internal and external stakeholders.
Provides direction, leadership, and coordination of teamwork; motivate and encourage staff to achieve high levels of performance and productivity; foster a work environment which supports customer service, innovation, and quality of service; applying all applicable regulations, standards, policies and in accordance with Corporate Vision, Mission and Values.
Responsible for the performance management of staff including motivation, supervision, interviewing, hiring, orientation, training, scheduling, progressive discipline, coaching, performance evaluations, attendance management and appropriate handling of confidential matters.
Monitors the operations within responsible program areas to ensure safety; service quality; and cost-effective and timely delivery of services, while adhering to the Ministry of Health, Regulatory College Standards of Practice, Public Health Services Guidelines and Protocols.
Monitors inventory relevant to operations and works with the Manager, Dental Program to support procurement, appropriate ordering, and cost-consciousness.
Provides guidance to staff for required Policies and Procedures. Contributes to development and ongoing maintenance of these documents as they relate to the responsible program areas.
Provides support to the Manager to identify emerging program and service trends for operational planning purposes.
Provides input to the Manager for the purposes of budget planning.
Assesses client applications based on established eligibility criteria as required. Ensure eligibility criteria identifies target population in the City of Hamilton.
Receives and resolves escalated complaints. Responds to inquiries from general public, service providers, other stakeholders and departments as required.
Participates in public health emergency situations and outbreaks as required.
Required to work during labour disputes or other work stoppages and to perform a variety of added duties during these events.
Participates in ongoing professional development.
Assesses and interprets legislative changes; recommends and implements new and/or updated work methods. Prepares and implements new policies/procedures and updates existing policies/procedures as required.
Develops and implements ongoing training to ensure staff maintain up to date knowledge of amendments to existing legislation and divisional policies and procedures.
Assists in developing program goals, workplans and objectives by participating in strategic and operational planning sessions. Considers alignment with provincial mandate, City of Hamilton and Public Health Services strategic directions and priorities.
Prepares reports and presentations on activities and results relating to the Program, includes metric development, dashboards, and analysis.
Ensures operational expenditures are within approved budget; makes recommendations in terms of capital and operating budget requirements.
Participates in evidence-informed decision-making and promotes the utilization of appropriate evidence in decision-making.
Ensures that employees are provided with and use the appropriate equipment, materials and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures.
Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies, and procedures.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the responsibilities of the position.
QUALIFICATIONS
1. Developed understanding of financial services and data quality normally acquired by the completion Baccalaureate degree in a health or related discipline pertinent to the job function and or a combination of education and experience.
2. Registration with the appropriate professional college.
3. Demonstrated experience in data entry and financial services.
4. Previous progressive experience in a Public Health field is preferred, including thorough knowledge of dental health services, particularly in community setting.
5. Demonstrated knowledge and skill in public health and clinical dental practice including working knowledge of principles and concepts of motivational interviewing, coaching and reflective practice.
6. Excellent communication (both verbal and written), facilitation, public relation, presentation, and conflict resolution skills.
7. Ability to manage, prioritize and balance several projects simultaneously and to meet deadlines.
8. Health promotion and community development experience is preferred.
9. Demonstrated ability to motivate staff and foster co-operative and harmonious team environment.
10. Demonstrated record of strong leadership and guidance, customer focus, team advocacy, staff delegation, empowerment, and staff development, and is result oriented.
11. Strong organization and time management skills.
12. General understanding of Labour Relations with respect to the Progressive Discipline Process.
13. Demonstrated ability to provide leadership in a multi-union environment.
14. Working knowledge of computer software applications (Microsoft Office, Word, Excel, Outlook, and Power Point).
15. Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.
16. Working knowledge and understanding of applicable Collective Agreement(s).
17. Must have a valid Class 'G' driver’s licence valid in the Province of Ontario and be able to maintain same.
18. Provision of a car by individual for use on the job.
19. Must be flexible in work schedules and available to work evenings or weekends as needed.
NOTE: This position(s) currently requires the incumbent(s) to use their personal vehicle(s) 3 or more times per week for City business. In accordance with the City policy, parking is provided at this time. Should this job requirement change, parking will only be provided in accordance with City policy in force at that time.
NOTE: The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of Policy HSW-01 Staff Proof of Immunity to Vaccine Preventable Diseases.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
