We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.
Key Responsibilities
Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation
Provide timely updates on shipment status and resolve delivery issues or delays
Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment
Handle customer complaints professionally and escalate complex issues when necessary
Maintain accurate records of customer interactions and shipping transactions
Assist with processing shipping documents, invoices, and service requests
Ensure compliance with company policies and shipping regulations
Deliver exceptional customer service to maintain high satisfaction levels
