Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31848: Trolley Conductor
- Union: Non-Union
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on March 25, 2026.
- Duration: May - September 2026 (Seasonal Position)
- Vacancy type: This posting is for an existing vacancy (4-5 vacancies).
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Superintendent, Waterfront Operations, the Trolley Conductor provides informative tours on the Hamilton Waterfront Trolley to passengers.
GENERAL DUTIES
Conduct pre-tour safety briefings and ensure all passengers understand safety protocols.
Deliver engaging narratives from a preset script.
Answer passengers’ questions and provide additional information as requested.
Maintain a friendly and professional demeanor at all times to ensure a positive guest experience.
Assist passengers with boarding, disembarking, and any other needs they may require.
Handle any emergencies or unexpected situations calmly and effectively.
Promote waterfront attractions and services; encourage passengers to provide feedback and reviews.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as assigned which are directly related to major responsibilities of the job.
QUALIFICATIONS
- Excellent public speaking and storytelling abilities.
- Must be customer service-oriented with a passion for delivering exceptional experiences through storytelling. Ability to engage with passengers of all ages.
- Demonstrated understanding and knowledge of local history and Hamilton landmarks.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Possess and maintain current certification in “Standard” First Aid with CPR Level “C” or be able to obtain within 60 days of employment. (This must be clearly identified on your resume.) All “Standard” First Aid certificates must be issued by a training agency recognized by the Workplace Safety Insurance Board (WSIB). Please refer to the WSIB website www.wsib.on.ca for approved providers. At time of assessment (which could be as early as days after the posting closes), you will be asked to provide “proof” that you possess the required certificate(s).
NOTE: As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Records Check (CRC) at their own expense, prior to beginning work in this location.
THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
