user support technician

TDX Infrastructure Services • Bolton, ON, CA • 1d ago

Education:
Expérience:

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Tasks

Respond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareManage incidents