Shift Time: Mon-Fri, 12pm-8pm
About DataStealth:
DataStealth is a single, unified data security platform (DSP) that discovers, classifies, and protects sensitive data across your entire environment, from on-premise to legacy cloud to cloud; wherever your data lives or flows, we protect it. We do this without requiring complex integrations or changes to your existing applications, ensuring security that enables, rather than hinders, your business. By seamlessly applying data protection strategies, such as tokenization, we ensure that even if your perimeter is breached, your data remains unusable if it falls into the wrong hands.
Recognized for the fifth consecutive year as a Great Place to Work, we are one of the world’s leading and fastest growing cybersecurity software companies. Our team is the best in the business. Our patented technology provides our large enterprise customers with the ability to solve complex data security problems with a paradigm shifting technology that can actually solve problems.
About You:
You are a rare hybrid: a high-level technical troubleshooter with the "people skills" of a seasoned consultant. As a Level 3 Technical Engagement Lead, you don’t just close tickets; you own the customer experience. You thrive on the complexity of enterprise-level security, yet you possess the patience and clarity to explain those complexities to non-technical stakeholders. You are a natural investigator who stays calm under pressure, whether you are managing a major incident or deploying a critical security patch. You take pride in being the bridge between cutting-edge technology and the people who rely on it.
Key Responsibilities
Act as the senior technical point of contact for escalated customer incidents, inquiries, and service requests across phone, email, and chat channels.
Diagnose and resolve advanced networking, application, and infrastructure issues including HTTP, DNS, SSL/TLS, VPN, routing protocols, and firewalls.
Lead major incident management during critical events, ensuring clear communication, coordinated escalation, and effective resolution.
Collaborate with cross-functional teams, including Engineering, Security, and Operations on resolving complex issues and improving processes.
Requirements
In-depth understanding of internet technologies and protocols, including HTTP, DNS, SSL/TLS, TCP/IP, VPN, OSPF/BGP, DHCP, SMTP, SSH, and S/FTP.
Experience troubleshooting and optimizing network and application performance using tools such as curl, dig, traceroute, tcpdump, etc.
Hands-on experience managing security protocols, firewalls, IDS/IPS, load balancers, and web application firewalls.
Advanced knowledge of Linux based systems (RHEL and clones), virtualization (KVM, LXC, LibVirt), and cloud platforms (AWS, Azure, GCP).
Preferred Qualifications
Additional Information:
This posting is for an existing vacancy. We use artificial intelligence (AI) to screen, assess, and select applicants.
DataStealth is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
We look forward to reviewing your application!
Compensation Range: CA$80K - CA$90K
