The Corporation of the City of North Vancouver
Manager, Business Services
(Temporary Full Time)
The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.
The City of North Vancouver’s Finance and Economic Development Department has an exciting opportunity for a temporary full time Manager, Business Services for approximately two years. We are looking for a results-oriented professional responsible for the leadership and delivery of development, implementation and evaluation of services to the business community. Reporting to the Manager, Economic Development, this position will be responsible for managing a team of business services staff within the Finance and Economic Development Department, including staff operating business licensing at City Hall. The successful incumbent will be accountable for liaising with the business community, including ensuring satisfaction and service levels, overseeing business licensing administration, issuing selected business permits/authorizations, taking payments and scheduling inspection activities.
Additional duties and responsibilities include: assigning, reviewing, coaching and evaluating the work of staff; providing guidance and direction to staff at critical decision points; participating in labour and employee relations matters; innovating and developing service delivery improvements to the City's business, development and construction administration process and planning review processes; establishing and monitoring key performance indicators (KPIs); reviewing, improving and maintaining internal proceses, including identifying bottlenecks, trends, emerging process issues and addressing same.
The ideal candidate will have a strong understanding of all facets of municipal business services from licensing and permits through to advisory services, proven leadership skills and staff management experience, superior interpersonal and customer service skills, political acumen and a track record of working effectively in a public oriented and collaborative working environment. This position will exercise considerable independent judgement in dealing with the business community and the general public regarding a broad range of business enabling services. Performs other related work as required.
A Bachelor’s degree in a related discipline (e.g. Planning, Economic Development, Business Management or Public Administration) supported by courses in Local Government Administration and considerable experience with municipal land and economic development processes or an equivalent combination of training and experience is required. Formal training in change management, data analysis and/or information technology is considered an asset. Experience with MS Office is required.
During the recruitment process, applicants will be requested to provide a current Police Information Check (PIC).
We offer an attractive remuneration and benefits package for this exempt position, including a compressed work schedule. The salary range is $92,712 to $109,056 annually (2024 rates). Salary offered will be commensurate with education, experience and internal parity.
If you’re passionate about making the City of North Vancouver an even greater place to live, apply on-line through the Career Portal at www.cnv.org by Monday, May 4, 2026.
We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain. We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at hr@cnv.org. We’re here to support your full participation.
Thank you for your interest in the City of North Vancouver.
We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.
