Durabuilt Windows & Doors is one of Western Canada’s largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988. Headquartered in Edmonton, Alberta, we are recognized as one of Canada’s Best Managed Companies - a testament to our innovative products and the exceptional people behind them.
We are a team of doers, thinkers, and problem-solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships and contributing to a trusted Canadian brand, you’ll feel right at home with us.
About the Role
As an Inside Sales Representative, you are the hub of activity at our Edmonton showroom. You’ll work with walk-in customers, inbound leads, contractors and trade accounts.
Armed with a premium product lineup and a strong brand, your job is to assess needs, provide expert recommendations and guide customers through the selection process. This is a people-first, high-volume sales role that rewards relationship builders who are sharp, knowledgeable, and driven to close.
Key Responsibilities
- Welcome and serve walk-in customers in the showroom, delivering a premium, consultative experience from first greeting to signed agreement
- Manage inbound leads across all channels - phone, email, web, and showroom - with prompt, professional follow-up
- Support and grow contractor and trade accounts through proactive relationship management and a deep understanding of their project needs
- Assess customer needs and recommend the right window and door solutions from Durabuilt’s full product lineup
- Prepare accurate quotes and proposals using CRM tools, ensuring every detail is correct before it goes to the customer
- Follow up consistently on open opportunities to advance deals through the pipeline and reduce lost quotes
- Build a strong referral and repeat business base by delivering exceptional service that earns long-term loyalty
- Collaborate closely with estimating, operations, and installation teams to ensure smooth project handoffs and satisfied customers
What You Bring
- 2+ years of inside sales, showroom, or counter sales experience — experience in windows, doors, building materials, or home improvement is a strong asset
- A proven track record of meeting or exceeding sales targets in a high-volume, multi-channel environment
- Strong product knowledge aptitude — you learn technical specifications quickly and translate them into clear, customer-friendly recommendations
- Excellent communication skills across in-person, phone, and email channels; you adapt your style to homeowners and trade professionals alike
- Organized and detail-oriented with experience managing quotes, proposals, and follow-up activity in a CRM system
- A natural relationship builder — you remember names, follow through on commitments, and make customers feel genuinely valued
What We Offer
- Competitive Compensation: $50,000 base salary with a commission structure leading to an earning potential of $90,000–$120,000+.
- Professional Development: Comprehensive onboarding, product training, and clear career growth opportunities
- Supportive Environment: All the tools and benefits you need to succeed in your role.
Why Durabuilt?
We’re not just another home improvement company. Here’s what sets us apart:
- INNOVATIVE - Continuously improving products and processes — you’ll always have something compelling to sell
- ACCOUNTABLE -We stand behind our work, our people, and our promises to customers
- CARING - A team culture where people genuinely look out for each other and celebrate wins together
- GROWTH-MINDED - We invest in your development and expect excellence — your ceiling is determined by your drive
We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.
Thank you for your interest in joining Durabuilt Windows & Doors! Thank you for applying!
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