Reporting to the Supervisor, Court Services,
The incumbent will:
- Provide professional front line customer service at the public counter, by telephone and by email.
- Deliver accurate, impartial information regarding court procedures, fines, convictions, appeals, reopening, extensions of time to pay, and legislated timelines.
- Manage a high-volume environment while maintaining accuracy and confidentiality.
- Process payments and calculate fees for judicial orders, fines, restitution, transcripts and certified copies.
- Balance and reconcile daily cash, electronic payments, and court financial records.
- Maintain accurate court and case records using electronic case management systems (e.g., CAMS, ICON).
- Receive, review, and process Part I, II and III court documents.
- Prepare and update court dockets.
- Support the processing of affidavits, reopenings, and extensions of time to pay applications.
- Process appeals in accordance with Provincial Offences Act legislation.
- Receive, respond, and distribute incoming and outgoing court related correspondence to various internal and external Stakeholders.
- Enforce judicial orders.
- Function as a 'Clerk of the Court' as designated
- Function as 'Commissioner for Taking Affidavits' as required.
- Provide training and assistance as needed and maintain all procedural notes.
- Support statistical reporting, records retention, and purchasing activities
- Provide administrative and clerical support and perform other duties as assigned as required.
The successful candidate will possess:
- A post-secondary certificate program in Court Support or a related discipline or
equivalent combination of education and experience.
- Previous experience in a customer-focused, court services environment.
- Knowledge of procedures, processes, legislation, and regulations related to the Ontario Court of Justice and the Provincial Offences Act (POA), cash handling and POA collection procedures/processes, Enforcement and Ministry of Transportation licensing procedures
- Proven proficiency experience using the Integrated Court Offences Network (ICON) database to retrieve and access data; proven proficiency in Microsoft Office applications, (Word, Excel, Outlook).
- Minimum of 50 words per minute typing speed.
- Excellent time management and organizational skills and the ability to multi-task in a high volume, fast-paced environment.
- Exceptional communication and interpersonal skills, demonstrating tact and diplomacy when dealing with various stakeholders and in addressing client concerns and issues.
- Superior attention to accuracy and detail.
- Ability to work effectively in a team environment with minimal supervision.
- A demonstrated ability to provide high-quality service with consideration for equity and accessibility.
- Bilingualism in English and French is an asset.
