Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31926: Inspector - 2 Vacancies
- Union: ATU Local 107
- Job Description ID #: 843
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city
by 4:00 p.m. on May 6, 2026.
- Duration: up to 24 months
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
The Inspector is responsible and accountable for supervising transit services to ensure they are provided and maintained in a safe, efficient, and courteous manner. In collaboration with the superintendents, this role performs and woks together on a variety of supervisory and administrative duties in operational successes of the transportation division. The Inspector also leads and manages bus operator performance and apprises the next level of management of individual and operational successes and challenges.
DUTIES
- Coaching, mentoring, directing, monitoring, assessing, documenting and communicating with employees about their performance issues and accomplishments.
- Involving and engaging employees in decisions about their work, within policy.
- Ensuring good corporate image standards are communicated, demonstrated and role modelled
- Scheduling the workforce by ensuring the assignment and monitoring of daily work; directing vehicle assignments; verifying all work performed; monitoring and reporting attendance accurately; ensuring collective agreement policy and legislation (e.g. ESA) adherence; taking appropriate action to address issues; documenting missed service and causes; ensuring accuracy of time checks and ensuring two way communications with employees.
- Hearing employee issues, gathering the facts and viewpoints of all parties, responding and resolving issues fairly while adhering to policy and procedure, reporting issues to next level of management and closing the communications loop with all affected parties
- Fostering new operator success once they have completed their training school curriculum by ensuring operating procedures and training are applied and adhered to; providing performance feedback to employee; coaching and mentoring to improve performance; providing feedback to training department and next level of management; documenting performance and remedial training recommendations; ensuring performance meets expectations or standards and collaborating with the Training department.
- Ensuring communication and compliance with all legislation, (e.g. Health and Safety, Highway Traffic Act) City and HSR policies, procedures, plans, mission, vision and values, managing resources assigned and continuously improving to meet or exceed expectations.
- Implementing customer service and outreach initiatives to optimize public relations by educating the public and particularly target audiences; documenting results of outreach initiatives; ensuring diplomacy and objectivity in interactions with customers; understanding who our customer is and how what we do affects them and ensuring compliance with AODA legislation.
- Managing incident, accident and emergency response procedures according to policy and procedure which includes: gathering the facts, evidence and viewpoints of all parties and reporting them to next level up; ensuring balanced resolution; completing and filing reports; protecting employees, passengers and public; reporting workplace injuries; closing the communications loop with all affected parties; supporting, monitoring and coaching operator after resolution; maintaining and optimizing service delivery at scene.
- Managing and delivering all expected service by determining acceptable and effective parameters for addressing schedule adherence issues; assessing passenger loads; assessing if issues are caused by systemic barriers or individual performance; assessing the need to skip stops or wait; managing road construction areas/detours; monitoring systems; providing support to those at the scene and developing contingency plans as needed.
- Maintaining bus operator awareness of all company rules, regulations, service changes, manual of operating instructions and holding employees accountable to performance standards.
- Ensuring that employees are provided with and use appropriate and functioning equipment, material and/or procedures required to perform the assigned duties and that technology is optimized in managing and providing the service.
- Ensuring development and training opportunities are provided to employees
- Ensuring successors are developed and ready for next level job.
QUALIFICATIONS
- Must have a minimum of three years recent experience as a Transit Operator, with a demonstrated record of courteous customer service, and safe operation of a bus.
- Clean vulnerable sector check.
- Current CZ license with a clean abstract.
- Basic knowledge of how businesses work in order to facilitate, lead and/or contribute to initiatives and developments in business operations.(e.g. marketing, human resources, management, logistics, cost effective use of resources) Note: typically acquired by completing a business focused community college certificate, diploma or university degree and/or related progressive work experience.
- Demonstrated experience and understanding of transit industry with extensive transit operations experience gained through a minimum of three years Operator/Acting Inspector and or related roles.
- Some supervisory experience in similar operational/logistics environment would be considered an asset
- Sound analytical, investigative/research, judgment, problem solving, planning, organizing and prioritization skills.
- Effective leadership, facilitation, communication (written and verbal), presentation, interpersonal, and influencing skills.
- Demonstrated ability to consistently achieve established expectations through personal commitment.
- Experience in identifying and responding to current and future needs of customers and/or the business; and continuously improving to meet or exceed their needs
- Demonstrates a high level of integrity when dealing with management, peers, staff and the general public.
- Demonstrated ability to foster team spirit and collaboration within and across teams.
- Working knowledge and application of computer software, Microsoft Office (Excel, Word, Powerpoint)
- Must possess a valid Class “CZ” Ontario Driver’s Licence.
ASSETS:
- Knowledge of the Health and Safety Act, employment and transportation legislation and regulations.
- Management experience.
THIS POSITION REQUIRES A VALID CLASS "CZ” DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
