The Operations Specialist, Systems & Processes supports the execution, documentation, and continuous improvement of retail systems and operational workflows across Sporting Life Group, including Sporting Life, Golf Town, and Team Town Sports.
This role plays a critical support function in bridging store operations and business systems, with a focus on maintaining process integrity, supporting Order Management (OMS), and enabling consistent execution across all banners. The position is designed for a highly driven, detail-oriented individual with strong curiosity and a desire to develop deep expertise in retail systems and operations, with a clear pathway for growth.
This role is GTA-based and a hybrid schedule: typically 1–2 days/week in GTA stores, 2 days in corporate office (SSC), and 1 day work-from-home (based on business needs)to stay closely connected to frontline operations and system usage.
Schedule Requirement: Sunday - Thursday availability required to align with peak operational support needs.
What You'll Do;
Role focus (approx.): 50% documentation & SOP building, 30% OMS/eCommerce order stability, 20% in-store process observation & support.
Operational Systems & Process Support
- Support the day-to-day execution and continuous improvement of retail systems and operational processes across all banners.
- Develop a strong working knowledge of core platforms, including D365, OrderDynamics, RetailPro, Store Commerce (POS), and OMS, to effectively support store and operational needs.
- Assist in identifying process gaps, inefficiencies, and system issues, escalating and supporting resolution as required.
Documentation & Knowledge Management
- Build, maintain, and continuously improve SOPs, process documentation, and system guides to support consistent execution across stores and SSC teams.
- Own the organization and upkeep of documentation repositories, ensuring materials are current, accessible, and aligned across all banners.
- Standardize documentation formats and contribute to building scalable knowledge frameworks for operations.
Training & Enablement Support
- Support the development and delivery of training materials for systems and operational processes.
- Assist in onboarding and upskilling store teams and SMEs through clear, structured, and practical training content.
- Reinforce system and process adoption by providing ongoing support and clarifications to end users.
Order Management (OMS) Support
- Provide regular operational support to OMS, including monitoring order flow, identifying issues, and assisting with backlog management.
- Develop familiarity with order routing logic, fulfillment workflows, and system behaviors across all banners.
- Act as a support resource for OMS-related inquiries, troubleshooting, and execution support.
Cross-Banner Operational Alignment
- Build working knowledge of operational differences and requirements across Sporting Life, Golf Town, and Team Town Sports.
- Support efforts to align processes and systems where appropriate, while recognizing banner-specific needs.
- Collaborate with cross-functional partners (Store Operations, Customer Service, IT, Logistics, Merchandising) to support consistent execution.
Continuous Improvement & Development
- Demonstrate curiosity and initiative in learning systems, processes, and operational workflows in depth.
- Proactively identify opportunities to improve efficiency, reduce manual effort, and enhance user experience.
- Take ownership of assigned initiatives and support broader transformation efforts led by senior team members.
What You'll Bring;
- Hands-on retail store experience (e.g., store operations, inventory, fulfillment, customer service, POS usage) with a store-first mindset
- Highly driven, proactive, and eager to learn in a fast-paced retail environment
- Strong attention to detail with an ability to document processes clearly and accurately
- Curious mindset with a willingness to dive deep into systems and operational challenges
- Strong communication skills with the ability to support both frontline and central teams
- Ability to manage multiple priorities and adapt to shifting operational needs
- Willingness to work in-store and at SSC regularly to build deep operational understanding
AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.
This posting is for a new role in our organisation.
Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
Who We Are;
Sporting Life Group is a member of the Fairfax Financial Holdings Limited company and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town.
Operating from coast to coast Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Sporting Life Group is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
