About The Position
The Host is the first point of contact for guests and plays a pivotal role in creating a positive first impression through greeting, seating and in the management of reservations. Hunter is Concorde Group’s newest venture—an exciting opportunity for those eager to build new relationships and be part of opening a brand-new restaurant. If you thrive in dynamic environments and want to help shape something from the ground up, this role is for you.
Who We Are
Steakhouse rituals, refined.
Hunter is a French-inspired steakhouse. Shaped by live-fire cooking, classic technique, and confident hospitality. Hunter is the newest restaurant from Concorde Group, a hospitality company with venues in Calgary, Toronto, and Canmore.
What You’ll Get
- Competitive Hourly Wage
- Gratuities
- Extended health benefits after 90 days for all employees working an average of 28+ hours per week
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials
Responsibilities
- Welcome and greet guests at the door in a prompt and friendly manner. Provide a warm and inviting atmosphere from the time of arrival.
- Escort guests to their tables in a timely manner, ensuring that tables are properly set and ready for service.
- Answer any questions guests may have about the menu, restaurant policies, or wait times. Provide accurate information and direct them to the appropriate team members as needed.
- Answer text messages, receive and record reservations accurately in a pleasant and attentive manner.
- Maintain an organized waitlist during peak hours and ensure guests are informed of wait times. Keep guests updated and manage seating assignments based on availability.
- Coordinate with servers and management to ensure smooth seating transitions.
- Communicate special requests or celebratory occasions to the servers.
- Maintain cleanliness of front desk area, restocking supplies and ensuring menus are clean and organized.
- Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Thank guests for their visit as they exit the restaurant and invite them to return.
- Address any guest issues or concerns politely and promptly. Escalate unresolved issues to the manager or supervisor as needed.
- Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager in charge.
- Assist in arranging transportation for guests if required.
- Execute ad-hoc tasks are required.
Qualifications
- Prior work experience in customer service or hospitality is preferred but not required.
- Experience with the Open Table program is considered an asset.
- Excellent communication and interpersonal skills.
- Ability to stay organized and manage multiple tasks efficiently, especially during busy times.
- Strong customer service skills with a positive, friendly attitude.
- Ability to remain calm under pressure and resolve guest concerns promptly.
- Proficient in using reservation systems, phone systems, and basic computer applications.
- Must be able to stand for long periods and perform light physical tasks such as lifting menus, cleaning, and arranging seating.
- Valid Liquor Service Certification obtained within 30 days of starting.
- Must be over 18 as alcohol service and open scheduling availability is a requirement.
