Join our team as a Robotics Service Technician!
We are looking for a Robotics Service Technician to join our growing Robotics division. In this role, you'll be the critical link between our sales team and the successful deployment of advanced robotic solutions at customer sites. You'll work hands-on with a wide range of autonomous robots, ensuring that our products are installed, integrated, and operating smoothly in real-world environments.
Key Responsibilities:
- Receive and complete training on installation and operation of autonomous cleaning, service, and delivery robots.
- Travel to client sites for on-site installation, integration, and commissioning of autonomous robotic solutions.
- Collaborate with engineers to diagnose and resolve hardware and software issues on-site.
- Provide technical support and maintenance, including mechanical and electrical servicing, post-installation.
- Engage with clients professionally and supportively, ensuring a high standard of customer service and system hand-off.
- Maintain detailed documentation of system configurations, issues, and resolutions.
Success Criteria:
- Demonstrated hands-on experience with mechanical and electrical system setup, familiarity with basic hand tools.
- Strong troubleshooting mindset with attention to detail, computer and mechanical literacy.
- Comfortable working independently in field environments.
- A positive, customer-first attitude and professional demeanor when interacting with clients.
- Interest in robotics and motivation to grow within a technical team.
Requirements:
- Diploma or bachelor's degree in Mechatronics, Electrical or Mechanical Engineering, or a related technical field or equivalent hands-on experience.
- Previous experience in a field technician, service technician, or installation support role in a technical industry.
- Able to lift 40kg, be on your feet for several hours at a time.
- Valid class 5 driver's license.
Bonus Points:
- Familiarity with robotics software (ROS/ROS2, Autonomous Robot Interface).
- Exposure to basic programming (e.g., Python, C++).
- Experience working with advanced Android features.
- Understanding of control systems and sensor technologies (RGBD, LiDAR, VSLAM).
Personal Traits:
- Self-motivated and eager to learn new systems and technologies.
- Calm under pressure, especially in troubleshooting live installations.
- Excellent communication and documentation skills.
- Team player with a strong sense of responsibility and ownership.
- Willingness to travel to customer sites as part of your role.
Benefits & Perks
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision benefits.
- Opportunities for professional development and training.
- Collaborative and innovative work environment with access to the latest automation technologies.
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM
Work Location: Office-based, located in Delta, BC
Compensation: This is a full-time, permanent position with an annual salary range of of $70,000 to $90,000, based on experience and qualifications.
Why Westgate Technology Corporation?
At Westgate, we offer a collaborative and innovative environment that fosters personal and professional growth, while promoting a healthy work-life balance. We believe in practical solutions and maintaining a balance between engineering excellence and real-world applications. Our team is focused on developing systems that solve meaningful problems, and we're looking for someone passionate about this mission.
How to Apply
If you are an experienced Robotics Service Technician looking to take part in cutting-edge automation projects, we encourage you to apply! Join us and be part of a team that is shaping the future of industrial automation!
