Salary: $23 per hour
Position:Customer Experience Associate (Precious Metals Analyst)
Location (s):10355 Yonge Street, Richmond Hill, Ontario, L4C 3C1
Rate:$23.00 per hour
Who We Are
AtCanada Gold, we dont just buy and sell jewellery, precious metals, and diamondswe help customers make informed financial decisions with confidence. As one of Canadas largest and most trusted precious metals dealers, we pride ourselves on transparency, expertise, and delivering exceptional value.
Customers come to us for honest appraisals, competitive pricing, and a professional, welcoming experienceand that starts with our team.
About the Role
Were looking for afull-time Customer Experience Associate (Precious Metals Analyst)to join our growing team. This is a hands-on, customer-facing role where no two days are the same.
Youll be the face of our businessguiding customers through the process of buying or selling gold, silver, and other valuables. Dont worry if youre new to the industrywe providefull trainingto give you the knowledge and confidence to succeed.
What Youll Do
- Deliver outstanding in-person and phone-based customer service
- Evaluate jewellery and precious metals using our tools and training
- Educate customers and provide transparent, accurate information
- Maintain a clean, professional, and organized store environment
- Support day-to-day operations and contribute to team success
What You Bring
- A passion for customer service and helping people
- Strong communication and interpersonal skills
- A sharp eye for detail and solid problem-solving abilities
- Comfort with basic math and computer systems
- A motivated, eager-to-learn mindset with a desire to grow
What We Offer
- $23/hour + performance-based customer service bonuses
- Comprehensivemedical and dental benefits
- Paid, hands-on trainingin a unique and growing industry
- Clearopportunities for advancementacross Canada Gold locations
- A supportive, team-oriented environment where your growth matters
Schedule
- Full-time, 8-hour shifts
- Day shifts including weekdays and weekends
Experience
- Minimum 1 year of customer service experience required
Why Join Canada Gold?
This is more than a retail jobits an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If youre looking for a role where you can grow, learn, and make an impact every day, wed love to meet you.
