IT Business Relationship Manager
Competition No: 2025-227
Duration: Regular Full Time
Salary: $108,606 - 113,391 - 118,194 - 122,978 - 127,763/year
Last Updated: 4/24/26
As employees, we joined the City to make a difference in the community. The Burnaby Promise sets out the responsibilities of every employee, every day, in every decision we make. It describes the standards that every employee should strive to meet when interacting with Burnaby residents, external and internal clients, and City colleagues. It gives us the tools to check our actions, particularly in times of conflict or challenge. When every employee lives by the Principles and Commitments in this document, we will collectively create a City we all want to be in, that fosters employee engagement, strengthens our relationships, and better serves our community through service excellence.
Reporting to the Senior Manager, IT Strategy and Architecture, the Business Relationship Manager (BRM) is a senior leadership role responsible for Finance and HR enterprise platforms, with a strong focus on SAP S/4HANA Cloud Finance and digital ERP transformation. This role acts as the strategic interface between Finance, HR, and IT, ensuring that enterprise ERP solutions effectively enable business strategy, financial stewardship, compliance, and operational efficiency. This role plays a key leadership function in end-to-end digital ERP transformation of Record to Report, Procure to Pay, Plan to Budget, Asset Accounting and Financial Controls & Compliance processes. The BRM leads strategic planning, demand management, and delivery oversight for Finance and HR applications portfolio, leading a team of specialists and working closely with business leaders, vendors and system integrators. Other responsibilities include researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements, developing strategies for enhancing or further leveraging these processes, and preparing project analysis and assisting the business with submitted project prioritization. In this role you will find yourself providing direction and guidance to staff members, monitoring expenditures and resources utilization, and maintaining up-to-date awareness of industry and technology trends to make recommendations for the implementation of new/upgraded systems and technologies. Performs related work as required.
Qualifications include a bachelor’s degree in information technology, computer science, business, computer engineering or a related discipline and 8 years of related experience in business analysis, project management and supervision, or, an equivalent combination of education, training and experience plus required technical skills. Demonstrated experience of providing functional and strategic leadership of Finance and HR enterprise systems, with a strong emphasis on SAP S/4 HANA Finance and related cloud applications is essential. The successful candidate will bring strong knowledge of project management practices; expertise in business requirements gathering; familiarity with procurement and administrative processes; and hands-on experience with software implementation, business analysis, and both agile and waterfall delivery methodologies. Solid understanding of administrative principles, operational practices, and relevant divisional policies and procedures is required. Experience leading or supporting full cycle ERP implementations or major financial transformations is highly desirable. Professional designations such as Accounting certifications (e.g. CPA) or CPHR will be considered valuable assets.
Our ideal candidate will have the ability to:
- Lead and facilitate complex business and functional requirements workshops
- Analyze and synthesize information across finance, HR, and technology domains
- Manage senior stakeholder expectations and resolve competing priorities
- Provide people leadership: coach, mentor, and develop technical and functional staff
- Communicate complex financial and technical concepts clearly to both technical and non-technical audiences
- Proficiency with enterprise tools including SAP S/4HANA, MS Project, Visio, and modern project management platforms
- Experience with Agile, Waterfall, and hybrid delivery models in ERP environments
The closing date for this competition has been extended until it is filled. New applications are welcome!
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted
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We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.
