Role Overview
The Operational Engineer (L5) serves as the technical lead within the network operations team, bridging day-to-day operations and engineering segments. This role is responsible for managing cross-engineering/departmental coordination, supporting infrastructure changes and deployments, and driving software improvement initiatives. The Operational Engineer provides technical mentorship to CSC and NOC teams, manages complex issues requiring ongoing investigation, and delivers detailed reporting on critical problems and mitigation progress.
Key Responsibilities
System Maintenance and Upgrades: technical support of complex maintenance, hardware/software upgrades, and repairs of network infrastructure and equipment.
Monitoring and Troubleshooting: Actively monitor system performance, diagnose complex issues, and implement solutions to minimize downtime.
Network Design and Implementation: Collaborate on the design, installation, and configuration of communication networks, including LAN/WAN, fiber optics, wireless, and satellite systems.
Process Improvement and Automation: Identify systemic / recurring issues and develop new processes, often through automation, to enhance efficiency and reliability.
Documentation and Collaboration: Maintain detailed operational engineering documentation, processes and configurations; work with cross-functional teams (IT, production, management, clients) to meet operational needs.
Cross Departmental Coordination: Serve as an engineering bridge supporting operational activities, orchestrating across NSO and other segments, providing engineering support for infrastructure change/deployment activities.
White Glove: Ensure accuracy and precision in solution implementation and service assurance. Negotiate with diplomacy, use service metrics and relevant compelling information, reach consensus and buy-in to achieve optimal results.
Software Improvement and Deployment: Plan and drive software improvement initiatives, including new software configuration and testing with various segments (i.e. Engineering, Sys Ops, Sat Ops, Cybersecurity, and others).
Technical Support & Mentorship: Provide technical support and mentorship to CSC and NOC technicians. Conduct train-the-trainer sessions and provide ongoing technical expertise outside the day-to-day operations.
Network Performance: Analyze and troubleshoot complex Network performance issues, resolve customer, network and service performance issues.
Incident Management: Lead escalation and resolution of complex problems, including bug fixes and software issues requiring ongoing support and investigation.
Reporting: Prepare and deliver regular reports to management, highlighting high-value issues and progress on mitigation initiatives.
Vendor, Engineering and Day-After Support: Manage day-after engineering and vendor support and drive solutions for technical challenges.
Required Qualifications & Experience
Engineering Degree, Electronics, Telecommunications, Network Engineering, Information Technology, or related technical field. Equivalent experience may be considered.
5+ years in network, satellite, or telecommunications operations, with a focus on technical troubleshooting and engineering support.
Experience in cross-functional project coordination and technical mentorship.
Strong background in incident and service ticket management, network troubleshooting, and service assurance.
Experience with LEO/GEO satellite networks, IP networking, and SDN preferred.
Advanced knowledge of satellite communication systems, network infrastructure, RF technologies, and service delivery platforms.
Proficiency in network protocols, monitoring tools, automation solutions, and software deployment.
Experience with hardware/software upgrades (routers, switches, etc.).
Excellent problem-solving skills with a proactive, analytical mindset.
Strong communication and stakeholder management skills.
Ability to work independently and collaboratively across teams.
Bilingual (English and French) preferred.
Working Conditions
On site in Gatineau, QC (temporarily Ottawa, ON).
Occasional travel to national or international facilities may be required.
Availability for on-call support and emergency escalations as required.
Occasional overtime or shifted workdays during critical project phases.
Why Join Telesat?
Be a technical leader at the forefront of LEO satellite technology.
Bridge operations and engineering to enable global connectivity.
Competitive compensation, benefits, and professional development opportunities.
Inclusive and collaborative work environment.
