Role Vision: As Chick-fil-A Tanger Ottawa BOH Team Lead, you will be responsible for modelling and acting in accordance with Chick-fil-A's operating standards, vision, mission, core values and culture, as well as producing results as outlined.
Key Responsibilities:
- Lead BOH: Lead the kitchen team during shifts with clear direction, strong positioning, and real-time decision-making to ensure smooth operations.
- Food Safety & Quality: Champion food safety and ensure all products always meet Chick-fil-A standards for quality, freshness, and accuracy.
- Speed of Service (SOS): Manage kitchen flow and production levels to support fast, efficient service without compromising quality.
- Team Development: Coach, train, and provide feedback to team members to improve performance, build skills, and develop future leaders.
- Waste Control: Monitor food waste and implement actions to reduce loss, improve efficiency, and support cost control.
- Inventory Management: Support inventory processes by tracking stock levels, ensuring proper product rotation (FIFO), and minimizing shortages.
- Policy & Standards Compliance: Ensure all team members follow restaurant policies, food safety guidelines, and operational procedures consistently.
- Hiring & Talent Support: Assist in recruiting, onboarding, and retaining team members to build a strong and reliable BOH team.
- Communication & Collaboration: Work closely with FOH leaders and leadership team to ensure alignment, clear communication, and a seamless guest experience.
Required Skills and Qualification
- Bachelor's degree required, or equivalent work experience
- 3+ years of leadership experience in a restaurant or fast-paced environment, ideally in a high-volume restaurant environment
- Experience leading large teams (15+ team members)
- Experience with food safety, quality assurance, cost control, inventory & waste management
- High emotional intelligence and strong interpersonal skills
- Passion for food quality, cleanliness, and team development
- Strong ability to lead under pressure with a calm, positive, and professional approach
- Excellent communication and teamwork skills
- High level of accountability, organization, and attention to detail
- Willingness to learn, grow, and take on increasing responsibility
- Comfortable using technology (Microsoft office, iPads, POS systems, etc.)
- First Aid Certification (good to have)
- Advanced Manager Food Safety Certification (required or willingness to obtain before resuming work)
Working Conditions
● Must be able to bend and lift up to 50 lbs
● Must be able to stand for prolonged periods of time
● Must be available to work Mondays – Saturdays
Benefits:
● Sundays off
● Health and dental insurance after a probationary period
● Employee meal discounts
● On-the-job training
● Personal and professional development opportunities
● Scholarship opportunities up to $25,000 per year
● Flexible Scheduling
Salary: $22/per hr
Company Information:
Chick-fil-A is in the business of serving our guests great food and remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich.
Today, Chick-fil-A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.
Chick-fil-A Tanger Ottawa Employee Value Proposition Statement
As the food service employer of choice in Kanata, Chick-fil-A Tanger Ottawa seeks to build a high performing team by creating an environment of growth and enjoyment for its team members and eventually raise quality leaders without cookie cutting them.
