This position will provide strategic guidance and direction to internal and external partners across a defined program or portfolio to build sector capacity and ensure effective program delivery. The role ensures the compliant administration and evaluation of assigned housing programs in accordance with provincial and federal legislation, Regional directives, and service agreements, while leading program development, operational reviews, training, committee coordination, and partnership development. This position also serves as a subject-matter expert, managing complex and escalated issues, supporting compliance and accountability, and liaising with housing providers, tenants, community partners, and elected officials as required.
The incumbent will:
- Support the implementation of the goals and actions set out in At Home in Durham, the Durham Housing Plan 2025-2035
- Develop program requirements, guidelines, reporting tools, performance measures, surveys and other evaluation criteria for new and existing housing programs
- Review program data, internal policies and procedures, applicable legislation, resident/client files and other program information to assess program compliance, and to identify operating efficiencies, best practices and areas for program delivery improvements
- Consult, advise and guide housing providers, community agencies, landlords and residents regarding the effective administration of housing programs
- Consult, advise on guide the planning and design of broad-based community interventions that promote tenant/member engagement, resident self-sufficiency, and community building
- Act as point of escalation to provide support, referrals, and other assistance to community housing residents, including Housing Durham tenants in order to help build stronger communities, stable tenancies, and promote external linkages for adults, seniors, and families
- Administer databases to monitor and assess program performance and local program trends
- Prepare information to inform annual Divisional budget submissions
- Represent the Region on a range of internal and external committees and stakeholder groups
- Monitor community, provincial and national trends related to housing and homelessness
- Prepare reports, minutes and other correspondence
- Create public documents related to program criteria and eligibility information
- Perform other duties as assigned
The successful applicant will possess:
- A University Degree in Social Science, Business Administration, or related discipline or an
equivalent combination of education and experience- Experience with monitoring and evaluating programs, ensuring compliance, data analysis, stakeholder management and assisting with proposals and budgets
- Comprehensive knowledge of regional, provincial and federal housing programs and related legislation, policies, directives, guidelines, and procedures
- Knowledge of theories and practices related to the preparation and evaluation of project proposals
- Investigative, analytical and problem solving skills
- The ability to address diverse needs and systemic barriers when resolving challenges.
- Creativity in developing equitable, accessible, and sustainable solutions.
- Proven interpersonal, communication, presentation, organization and project management skills
- Proficiency with computer systems and MS software
- Ability to travel to various sites within Durham Region on a regular basis
