Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area and Canada specializing in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we've supported our clients’ energy savings and sustainability objectives through state-of-the-art building automation and sub-metering services.
Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We're focused on providing our team with professional development and growth opportunities along with challenging work and a supportive environment.
Provident offers a competitive compensation and benefits package including a Health & Wellness Spending Account, Group RRSP and Flex Days among other benefits. Join us!
ROLE
The Rates and Billing Analyst, Revenue Assurance will be responsible for all aspects of utility rates calculation, entering rates into the billing system, preparing and reconciling billing summary reports, processing customer refund requests, providing revenue and bad debt accruals and adhoc data analysis. The incumbent will also be responsible for supporting the collection team with updating the aged trial balance (ATB) report and writing off aged receivables as per the company’s write off policy.
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
- Utilize bulk bills to calculate various commodity rate components
- Implement adequate controls to minimize and/or prevent human errors in rate calculations
- Perform regular review of rate setting, metering, billing, and service to identify discrepancies using SQL to query the billing database/Salesforce
- Generate and deliver monthly billing summary reports to the clients in a timely manner
- Process customer refund requests within the agreed time frame
- Provide expertise in data analytics and management reporting services to all sub-metering departments
- Drive process efficiencies through automation
- Understand and analyze meter data for various commodities, and create validation protocols to identify problems ahead of data submission to billing
- Perform data quality checks on information from source systems, cleanse data to ensure integrity prior to submission to billing
- Provide support for month end operational activities, including unbilled revenue/bad debt accruals
- Maintain in-depth understanding of industry trends and regulatory changes
- Manage and make improvements to customer refund and write-off processes
- Perform other duties as assigned.
REQUIREMENTS
- Post-secondary education in any quantitative discipline (eg. Business Administration, Accounting/Finance, Engineering, Computer Science)
- A minimum of two (2) years’ work experience in billing operations
- Strong MS Office skills with excellent Microsoft Excel skills
- Practical experience with SQL and Microsoft Dynamic GP, required
- Strong analytical skills with an ability to effectively present information and respond to questions from managers and customers
- Analytical mindset to process information logically and deliver value added analysis
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Self-motivated, well organized and the ability to learn quickly
- Effective written and verbal communication skills
- Ability to deliver exceptional customer service in a fast paced and changing environment
- Highly motivated self-starter capable of producing quality work within tight deadlines.
WORKING CONDITIONS
- Office environment with frequent sitting at a desk
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 10lbs may be required.
The Company has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats. Should you wish access to these documents, or should you require any accommodations, please contact Human Resources.
