If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !
Omnitrans, a leader in Canadian logistics and transportation service provider, is seeking a Client Service Representative , Courier Servicesto join our
Courier Services team in Montreal.
What You will Do:
- Identify and assess clients’ needs to achieve satisfaction
- Foster and enhance excellent client relationships through phone and email communication, providing quotes, tracking shipments, and processing package information.
- Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
- Coordinate scheduled pickups with vendors and provide support for any related inquiries
- Follow up with clients/vendors and ensure resolution
- Handle customer disputes, provide appropriate solutions and alternatives promptly, and escalate when deemed necessary
- Process and log Claim cheques to be distributed to the clients
- Initiate and follow up on tracers and delivery intercept
- Initiate and follow up on claims against courier service providers
- Perform general clerical duties, including credit notes and cheques requisitions
- Redirect new client opportunities when they present themselves to the appropriate service center
- Recognize and discuss improvement opportunities within the department’s processes
What You Bring:
- Completion of College degree
- 3 + years of working experience in the logistics industry
- Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs
- Bilingual (French and English)
- Ability to build strong customer relationships and delivering customer-centric solutions
- Ability to organize and manage time efficiently
- Ability to review information and resolve complex problems, collaborating with colleagues in order to satisfy clients needs
What We Offer:
- Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
- Have an impact on the growth of the company.
- A hybrid work environment with 2 days per week at the office.
- 24/7 telemedicine platform and an extra healthcare account expense.
- Have access to a complete insurance program of dental & medical services.
- Grow your career in a reputable company.
- Work in a flexible company with an agile mindset.
#LI-Hybrid
#LI-SK1
Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.
