Location: Remote in Canada
Reports to: Senior Director of Customer Success
About the Role
We’re looking for a Customer Success Manager (CSM) to help build and scale the next generation of Customer Success at Velixo.
This role sits at the intersection of customer success, partner collaboration, and operational scale. You will be responsible for guiding customers through their lifecycle, from onboarding, to adoption, to renewal, while working closely with partners and internal teams to ensure successful outcomes.
Velixo is evolving toward a more structured and scalable Customer Success model. As part of this transformation, you will play a key role in shaping how we deliver value to customers at scale, leveraging automation, data, and lifecycle-driven engagement.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys building processes, and is excited to grow with a scaling organization.
Key Responsibilities
What You'll Bring
- 5+ years of experience in Customer Success, Account Management, or Support within a SaaS or ERP environment
- Strong ability to communicate complex ideas clearly to both technical and non-technical audiences
- Experience working with customer data (usage metrics, engagement signals) to drive decisions
- Ability to manage multiple priorities across a portfolio of customers
- Strong problem-solving and critical thinking skills
- Comfortable working in a fast-paced, evolving environment where processes are being built and refined
- Collaborative mindset with the ability to work cross-functionally with Sales, Support, Product, and Partners
- Advanced proficiency in Microsoft Excel or similar tools for analysis; experience with ERP/accounting systems is highly valued
Bonus Points If You Have:
Why Join Velixo?
We believe in empowering our employees and creating a workplace where you can thrive. Here’s what we offer:
At Velixo, your success is our success. We’re excited to welcome you to our team and help you grow your career with us!
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