Advisor, Business Transformation

Durham Region • Full-time • Whitby, Ontario • 1d ago

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Reporting to the Manager, Infrastructure, Safety & Technology, the Business Transformation Advisor leads Durham Region Transit's (DRT) division-wide transformation agenda by identifying, developing, and implementing initiatives that improve operational efficiency, cost-effectiveness, and service delivery across all divisions. The position ensures that transformation initiatives are grounded in organizational data and integrated with budget and reporting cycles, while working closely with all teams across DRT, key Regional clients and/or external partners to scope solutions that are aligned with frontline operational realities and priorities. The incumbent will:

- Proactively identify strategic opportunities that improve DRT's operational efficiency, cost-effectiveness, or service delivery and scope potential solutions that may involve process redesign, automation, policy adjustments, or workforce alignment
- Develop comprehensive business cases to evaluate the feasibility, cost, and operational implications of proposed transformation initiatives
- Manage the early delivery of approved transformation initiatives, overseeing key tasks, timelines, and client coordination to ensure a smooth transition and prepare teams for successful operational integration
- Track and measure performance of transformation initiatives and integrate outcomes into DRT's ongoing planning and reporting processes
- Ensure change management is a key consideration for all initiatives, so that all clients are consulted, informed and engaged as part of any project
- Attend various committee, interdepartmental, and all-management meetings to stay informed of cross-divisional priorities
- Liaise regularly with peer transit agencies, industry associations, and relevant external partners to gather comparable practices

The successful applicant will possess:

- Bachelor's degree in Business Administration, Finance, Public Administration, or an equivalent combination of education and experience
- 5 plus years of experience in program analysis, process improvement, or related roles involving enterprise-wide initiatives, operational change, or cross-departmental coordination
- Knowledge of research and data-gathering methods for business case development
- Knowledge of risk assessment frameworks and their application to financial and operational planning
- Familiarity with public sector procurement processes, including RFP preparation, evaluation, and vendor selection and understanding of organizational performance measurement and key performance indicators (KPIs) to track initiative outcomes
- Ability to translate complex information to non-technical audiences as well as ability to coordinate complex, cross-functional projects and initiatives, ensuring alignment with organizational objectives
- Exceptional analytical thinking, problem-solving and project management skills coupled with demonstrated communication, collaboration and time management skills with attention to detail
- A focus on consensus-building, and shared decision-making, where possible, as well as working collaboratively with diverse groups

Management & Exempt Salary Grade 6

- Salary: $109,894 to $137,367 per annum

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.

Follow us on social media @RegionofDurham

The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.