Reporting to the Supervisor, Infrastructure and Networking, the successful candidate will provide a lead role in the administration, maintenance and continuous improvement of network resources. The incumbent will support the design, implementation and operation of the Region's Local Area Network, Wide Area Network and enterprise wireless infrastructure, and will use approved automation, analytics and artificial intelligence-enabled tools to support service reliability and operational efficiency.
The incumbent will:
- Diagnose and resolve network connectivity, performance and availability problems
- Integrate new systems and technologies into the existing network architecture
- Monitor network capacity, performance, availability and security
- Install, configure, test, maintain, upgrade and replace network infrastructure software and hardware
- Administer and support Cisco routers, switches, wireless access points (APs), Wireless LAN Controllers (WLCs), Cisco Catalyst Center, Cisco ISE, and Cisco Secure Network Analytics (SNA)
- Use network management and analytics tools to assess traffic patterns, telemetry, capacity, performance and security events
- Support secure network access, segmentation and incident response activities
- Maintain network diagrams, configurations, standards, procedures and technical documentation
- Lead or participate in network projects, infrastructure modernization and technology implementations
- Assess network infrastructure for hardware, software, security and capacity deficiencies and advise management of the preferred course of action
- Use approved AI-enabled tools, including Microsoft Copilot, in support of technical research, information analysis, troubleshooting, technical documentation, reports and communications, while reviewing, understanding and validating the outputs.
The successful applicant will possess:
- A three-year Computer Systems Technology diploma, or an equivalent combination of education and related work experience
- Experience configuring and maintaining server and client operating systems, including Microsoft Windows 10/11 and Windows Server 2016/2019/2022
- Experience installing, configuring, testing, maintaining and replacing Cisco routers, switches and enterprise wireless infrastructure
- Experience supporting Cisco APs, WLCs, Cisco Catalyst Center, ISE, SNA and related network management and monitoring tools
- Experience using network management tools and protocols to analyze traffic, capacity, performance and security events, including SNMP and protocol analysis
- Knowledge of IP network communication protocols and technologies, including TCP/IP, DHCP, DNS, VLANs, VPNs, routing, VoIP, QoS and wireless networking
- Knowledge of network security, secure access, segmentation and related best practices
- Demonstrated ability to use Microsoft Copilot and other approved AI-enabled tools effectively and responsibly in support of technical research, information analysis, troubleshooting, documentation, reporting and communications, while reviewing, understanding and validating outputs and complying with Regional privacy, security, records management and acceptable-use requirements.
- Excellent interpersonal communication, time management, project management and troubleshooting skills, with the ability to resolve problems in a complex IT infrastructure
- The ability to work independently and collaboratively while managing multiple operational and project priorities
- A valid Class 'G' Driver's License and the use of a vehicle
- A demonstrated contribution to a workplace that values fairness and inclusion
Please note that the incumbent must be available to provide after-hours support by participating in a rotating standby schedule.
