JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Facilities Manager shall provide outstanding client service by assisting the Senior Facility Manager in the management, monitoring and control of a commercial building or portfolio of locations, with a focus on building operations, service contracts and financial management. The role is responsible for managing the assigned locations within the account, owned and/or leased portfolio in accordance with the requirements of all local, provincial/state, and federal requirements. The candidate will be responsible for all lines of business and third-party relationships with the assigned buildings. This role will coordinate and manage tenant requirements and service delivery to ensure client satisfaction. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a code compliant, safe, clean, and comfortable work environment. Strong technical skills are vital. The Facilities Manager is responsible for site budgets, controls costs, and coordinates service provider and potentially staff activities, as well as monitoring the quality of services. Leveraging organization skills, problem solving, and creative thinking they resolve maintenance issues, and drive continuous process. The position may include direct reports and will ensure seamless delivery of services while meeting JLL’s goal to provide our clients with elevated human experience. WHAT YOU’LL DO Develop and maintain positive relationship with Corporate real estate team with a heavy client focus for all stake holders. Interface with client representatives and on-site teams. Collaborate to determine client expectations. Ensures above average delivery of committed services and maintains overall satisfaction with JLL performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery, escalating as required to JLL leadership team. Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Work with a team of FMs to execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Initiate innovative programs, processes and procedures that reduce operating costs and increase productivity. Support the Senior Facilities Manager in the implementation of short and long-term initiatives for the client, including compliance reviews, audits, training programs. Review monthly and yearly variance reporting on all operating budgets for each property on a timely basis. Maintain asset management, life cycle tracking and assist with development of asset capital planning projects. Adhere to all Critical Environments procedures, equipment requirements and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio. Creation of robust business justifications for Capex projects with ROI calculations. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and improving customer experience survey results. Act as point of contact and build strong trusted relationships with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met Ability to access, analyze and utilize data to drive continuous improvement is a must. Participate in a strong collaborative team-based environment. Ensure compliance with JLL operational audit programs, all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s. Effective management of supplier base to attain cost savings targets and support spending initiatives with maximized utilization of suppliers and preferred vendors/contractors Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, evaluate RFP submissions, and manage national and regional supplier performance at property level. Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met. Other duties as assigned. WHAT WE’RE LOOKING FOR Minimum of 8-10 years industry experience required either in the corporate environment, third party service provider or as a consultant Experience managing multiple property sites Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis. Relevant designation LEED, WELL, CFM, FMA is preferred Experience managing budget responsibilities, supplier management, problem solving, and client/customer relations. Demonstrated communication skills written and verbal including negotiation and conflict resolution Must have strong computer skills, including MS Excel, Word, Power Point and Office Strong organizational skills and management skills Ability to align, motivate and lead a team while creating accountability Travel to sites as required with possible overnight stays. WHAT’S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Location: On-site –Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.