Job Description

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. The Devices & Services business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.
As a part of the Offline Sales and Marketing team, you will support a variety of products and services, including Echo, Ring, Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.

As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring market and for team meetings (conferences, trainings, team building events, etc.)

Market Managers are expected to work a standard 40-hour workweek. However, flexibility is required as the role demands availability for evening and weekend events, particularly during peak seasons. Candidates should be prepared to adapt their schedules to accommodate these additional responsibilities as needed

Key job responsibilities
KEY JOB RESPONSIBILITIES
•\tUse business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations across your market
•\tCollect business and market insights from consumers and store associates to influence product, feature, and channel marketing decisions
•\tManage weekly travel to a large territory of retailers, utilizing sales tools and store profiles to impact sales and brand advocacy
•\tDevelop professional relationships with key internal and external stakeholders (e.g., Area Managers, Regional Managers, General Managers)
•\tTake actions to support increased sales and customer engagement
•\tThis role requires 100% local travel within assigned territory. Ability to travel overnight nationally/regionally on select occasions is also necessary
•\tComplete daily in-store reports, including digital photos, to document visits
•\tInstall, troubleshoot, and maintain Amazon, Ring, Blink, and eero display devices and fixtures in national retail stores, including:
o\tInstalling new product displays and fixtures
o\tDismantling and removing outdated displays
o\tAssembling complex merchandising units according to planograms
o\tEnsuring proper placement of demo units and interactive displays
o\tArranging products for optimal visibility and customer engagement
o\tResolving on-site installation challenges
•\tDelegate and influence to drive exceptional results, including implementing solutions and providing feedback to store managers, regional leaders, and corporate stakeholders
•\tInvent, simplify, and share best practices
•\tEnsure proper implementation and maintenance of Amazon's in-store experience and merchandising across retailers within your market
•\tEducate store associates on Amazon's portfolio of devices and services in various settings, including large-scale events
•\tProvide clear, concise, and timely communication to internal and external stakeholders
•\tManage travel and work expenses

A day in the life
Market Managers drive success through strategic influence and relationship building with retail partners. Operating without direct authority, they achieve project goals, enhance brand presence, and elevate the customer experience in retail locations. They build and maintain crucial partnerships with stakeholders across market and district levels while serving as subject matter experts for Amazon's entire device portfolio, including Amazon, Ring, eero, Blink, Fire TV, Fire Tablet, and Kindle products. Market Managers conduct engaging training sessions to empower retail sales associates with product knowledge and selling strategies, while gathering and communicating valuable market insights to inform corporate decision-making and product improvements. They ensure consistent, high-quality merchandising and in-store experience across all retail locations through daily store visits to multiple retailers, where they manage fixture installations and updates, display maintenance, inventory management, sales training (both individual and group), and collect customer and partner feedback.

About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada and Mexico. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience to include merchandising, display installation, fostering relationships, training at the store/district level, and promoting Amazon and its brands through training interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon device and accessories.

BASIC QUALIFICATIONS- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- High school or equivalent diploma, or Associate's degree or above
- 3+ years of retail experience
- •\tPossess a mobile phone compatible with iOS or Android operating systems
- •\tAccess to reliable transportation to travel between retail locations daily
- •\tPossess a valid driver’s license and proof of insurance
- •\tMust be able to work a standard 40-hour workweek and maintain flexibility for evening and weekend events during peak seasons
- •\tProficiency in basic file management, including organizing, navigating, and maintaining digital files, as well as the ability to compress and extras files and folders
- •\tComfortable with fundamental tools and techniques for constructing and modifying in-store displays in retail settings
PREFERRED QUALIFICATIONS- •\t6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
- •\tExperience managing multiple retail accounts/locations
- •\tExperience and comfort presenting to large audiences
- •\tExhibit strong attention to detail and organizational skills
- •\tExcellent verbal and written communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Market Manager - Toronto-East, ON, Offline Sales and Marketing team