About Steer Health

Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations engage patients, streamline operations, and drive measurable outcomes. Our solutions—including Digital Front Door, AI-driven scheduling, intake automation, care coordination workflows, and adaptive patient engagement—help hospitals, medical groups, and specialty clinics grow revenue, reduce costs, and improve the patient experience through intelligent automation. Our platform empowers healthcare providers to deliver better outcomes with less friction.For more details, visit: https://steerhealth.io/

Role Summary

We are seeking an experienced Project Manager with strong U.S. healthcare implementation experience to lead client go-lives and act as the critical bridge between client stakeholders and internal teams (Engineering, Product, GTM, Support). This role requires deep understanding of healthcare operations, automation workflows, and the ability to manage complex implementations with technical and business stakeholders.

The ideal candidate will be a proactive communicator, organized executor, and skilled at building trusted client relationships while ensuring internal alignment and delivery excellence.

What You'll Do

Client Implementation & Delivery

Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
Translate client needs into actionable plans for internal teams
Ensure timelines, specifications, and client expectations are clearly communicated and met
Coordinate training, onboarding, and change management activities

Cross-Functional Coordination

Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
Clarify technical requirements and business logic to both technical and non-technical stakeholders
Facilitate backlog prioritization, feature requests, and real-time feedback loops
Ensure alignment across teams to deliver consistent outcomes

Healthcare Process & Automation Expertise

Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
Assist in designing and validating automated healthcare processes using Steer Health's platform
Identify opportunities for automation, integration, and operational improvement within client environments
Support configuration reviews and acceptance testing before go-live

Project Governance & Risk Management

Create and manage project plans, milestones, and implementation dashboards
Track risks, issues, scope changes, and dependencies
Proactively escalate and resolve blockers
Ensure all deliverables meet quality, compliance, and client satisfaction standards

Client Advocacy & Relationship Management

Build strong client trust through transparency and responsiveness
Conduct regular status calls and progress reports with key stakeholders
Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement

Requirements

Required Qualifications

Experience & Industry Knowledge

10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms)
Proven track record managing complex implementations with U.S. healthcare clients
Strong understanding of healthcare operations, clinical and administrative workflows

Technical Aptitude

Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic
Experience working alongside Engineering and Product teams to translate business requirements into technical specifications
Familiarity with workflow automation platforms and logic design

Project Management Skills

Excellent project planning, organization, and execution capabilities
Strong risk, scope, and stakeholder management experience
Experience with project tracking tools (Jira, Asana, Smartsheet, etc.)

Communication & Collaboration

Exceptional verbal and written communication skills
Ability to communicate complex technical details to business stakeholders and vice versa
Strong collaborator who fosters cross-team alignment

Preferred Qualifications

Experience with healthcare automation or AI workflows
Prior exposure to implementations of patient engagement or intake automation platforms
Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices)
Experience in SaaS B2B Healthcare technology companies

Why You'll Love Working at Steer Health

Meaningful Impact: Work directly on healthcare transformation that improves patient access and provider workflows
Collaborative Culture: Partner with passionate teams across Product, Engineering, GTM, and Support
Growth Opportunity: Expand your career as we scale and innovate in AI and automation
Remote Flexibility: Work from anywhere in the U.S. while engaging with diverse healthcare clients

Benefits

Benefits

Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes
High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers
Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow
Flexibility: Fully remote role with flexible hours and strong autonomy
Career Growth: Significant opportunity to grow your career as Steer scales
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Project Manager - Healthcare Implementations