Key Responsibilities

Account Ownership & Strategy

Lead the Amazon account strategy in collaboration with the eCommerce team to achieve mutually beneficial outcomes and long-term growth.
Set internal and external priorities for Amazon, preparing and leading negotiations with the customer.
Develop and execute Joint Business Plans (JBPs) with Amazon and other e-retailers, including annual targets, assortment, activation, and investment plans.
Manage pricing strategy, promo mechanics, and promotional calendars to deliver growth while protecting brand equity and profitability.

Revenue, Trade & P&L Management

Own the planning and execution of revenue and trade plans to meet net sales, profit, and share objectives.
Manage account P&L, including trade spend, margin, and investment efficiency, ensuring ROI-driven decision-making.
Optimize profitability through ASIN-level analysis, chargeback control, and continuous performance improvement.

Amazon Operations & Day-to-Day Management

Oversee daily operational tasks including sales reporting, promotion set-up, order management, and catalogue accuracy.
Ensure product detail pages (PDPs) and catalogues are up to date, accurate, and aligned with strategic distribution targets.
Coordinate with Supply Chain and 3PL partners to ensure high service levels, avoid out-of-stocks, and manage inventory health.

Forecasting & Supply Chain Collaboration

Forecast volume using market insights, sell-out data, and internal analytics to identify risks and opportunities.
Collaborate with Supply Chain to improve forecast accuracy and operational efficiency, including management of Amazon Vendor processes.
Proactively highlight gaps vs. targets and recommend corrective action plans.

Category, Competitor & Performance Analysis

Monitor competitors and category trends on Amazon, including pricing, assortment, and promotional activity.
Analyze promotional effectiveness, traffic, conversion, and share to guide future planning and optimize investments.
Leverage POS data tools (e.g., Luminate, POL) and syndicated data platforms to generate actionable insights and recommendations.

Digital Merchandising & Content

Develop and execute digital merchandising strategies to increase traffic, visibility, and conversion (e.g., carousels, A+ content, brand stores, and PDP optimization).
Own content planning and coordination, ensuring brand guidelines and messaging are consistent and optimized for Amazon.
Partner with internal and external stakeholders to continuously test, learn, and improve digital shelf performance.

Media & Advertising

Oversee Amazon advertising and media strategies in partnership with agencies and internal media teams.
Optimize paid and organic placements for Naos brands, maximizing ROI and aligning with brand and commercial priorities.
Track campaign performance and implement optimizations based on data-driven insights.

Cross-Functional Collaboration

Collaborate closely with marketing, trade marketing, supply chain, finance, and media teams to deliver integrated plans for Amazon.
Align plans and forecasts with internal stakeholders to ensure smooth execution and timely decision-making.
Represent the Amazon customer voice internally, influencing innovation, pricing, and portfolio decisions.

Qualifications & Experience

5–8 years of experience in account management, customer development, or eCommerce sales.
Experience in CPG and/or beauty/fashion retail account management strongly preferred.
Proven success managing Amazon (Vendor and/or Seller) with a strong, demonstrated track record of sales and share growth.
Solid experience in forecasting, P&L management, trade budget ownership, and 3PL coordination .

Skills & Competencies

Analytical & Data-Driven: Strong data analytics capabilities; comfortable working with large data sets and translating insights into clear actions. Proficient in Excel, POS data tools (e.g., Luminate, POL), and syndicated data platforms.
Commercial & Negotiation Skills: Strong negotiation skills with experience leading customer meetings and joint business planning. Ability to balance top-line growth, profitability, and brand equity.
Communication & Collaboration: Excellent written and verbal communication skills, with the ability to influence and align multiple stakeholders. Strong cross-functional collaboration skills, working effectively with marketing, supply, finance, and media teams, as well as external partners and agencies.
Execution & Ownership: Highly organized, with strong attention to detail and the ability to manage multiple projects and deadlines. Entrepreneurial mindset with a strong sense of ownership and accountability for results.

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