Are you passionate about delivering an exceptional customer experience and supporting a dynamic Sales Team?

We are seeking a vibrant Sales Floor Manager responsible for leading day-to-day sales floor operations and driving consistent new home sales execution at the Caivan Sales Gallery.

This role provides direct leadership to Sales Associates, ensures an exceptional customer experience, enforces sales processes and Customer Relations Management compliance, and maintains deal flow accuracy.

The Sales Floor Manager serves as the on-site Sales Leader and direct liaison between Sales, Marketing and Operations.

Compensation includes a base salary plus a monthly incentive program for added earning potential.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Free Parking

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Bi-Weekly Payments directly to your bank account

Does the following describe you?

Passionate about creating exceptional customer experiences
A natural leader who brings out the best in others
Sales-driven and motivated by results
Warm, approachable, and engaging
Professional, polished, and confident
Highly organized with strong attention to detail
Proactive and solutions-oriented
Skilled at creating an energetic and welcoming sales environment
Comfortable coaching, motivating, and supporting a Sales Team
A collaborative team player who leads by example

To be considered for this role, candidates must have:

A passion & enthusiasm for providing outstanding leadership & training support
- A minimum of 2+ years of experience delivering exceptional client service in a customer-facing, in-person role
Valid Driver’s License and access to a reliable vehicle
Proficiency with Microsoft Office Suite
Post-Secondary Education in Sales, Marketing, Retail Management or a related field is considered an asset
The ability to stay in Ottawa for 3 months of dedicated in-person training - this is a great opportunity to visit & explore the Nation’s Capital! Travel accommodations & incidentals are included during your time in Ottawa

You Will Bring

2+ years of experience in a similar role within a retail & customer service environment
Post-Secondary Education with a focus on Sales, Marketing or related field preferred
Proficiency in MS Office Suite
Bilingual (English & French) is an asset
Strong time management skills to ensure daily tasks are completed on time
Organized with a high attention to detail
Evening & Weekend work required
Warm, polished and professional communication
Eager to learn and grow in Sales Operations

Key Responsibilities

Sales Floor & Sales Associate Management

Lead daily sales floor operations, including scheduling
Hire, onboard and train new Sales staff
Foster a professional, motivated and service oriented Sales culture that adheres to Caivan’s Sales Standards & Professional Conduct
Ensure offices and model homes are presented at Caivan’s Sales Gallery Operations & Housekeeping Standards
Mentor Sales Associates to anticipate the needs of Sales Consultants, providing pro-active support
Oversee CRM usage for Sales Associates and Sales Consultants, ensuring 100% of interactions are logged
Manage opening & closing procedures and overall Sales Gallery readiness

Customer Interaction & Experience

Ensure all prospective buyers receive prompt, professional and knowledgeable service
Serve as the primary escalation point for customer concerns and objections
Leads by example through demonstrating exceptional customer service

Process Adherence

Reinforce existing Caivan process standards across all Sales Team members
Roll out and train any new sales office standards, always focusing on exceptional customer service
Validate contract accuracy and coach against any identified gaps in skills or knowledge
Hold Sales Associates accountable to timely compliance requirements including mortgage pre-approval and deposit collection

Sales Knowledge & Readiness

Maintain expert knowledge on homes, floor plans, pricing, options and incentives
Stay current on inventory, release schedules and pricing changes
Coordinate with marketing on promotions, signage and community events

Additional Notes

This is a customer-facing role requiring regular presence on the sales floor
Extended periods of standing, walking, and computer use may be required
Weekend work is required, with scheduling based on Sales Gallery hours & business needs
Flexibility to support special events, launches, and peak sales periods may be required
Occasional visits to construction sites or model homes may be required
Protective footwear and headgear must be worn if visiting any active construction sites

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.

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