About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 61% Indigenous employees working at locations across Canada.

About The Role

Reporting to the Branch Manager, you will assist and support the Branch Manager in the growth, profitability and efficient operation of the Iqaluit, NU branch. You are a highly motivated individual who is passionate about providing a high level of customer service and driving operational excellence This is a full-time permanent position.

Here’s What You’ll Be Doing

Assist with hiring employees and building employee capability to identify, understanding and fulfilling customer needs
Lead, coach and model quality service delivery at every customer interaction
Lead and contribute to the ongoing improvement of the customer experience
Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
Assist with staff training in product knowledge and fostered within a cross-selling environment to provide optimum customer service
Manage branch profitability through effective control of non-interest expenses, revenue and loan products
Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
Ensure consistent coaching of employees to deliver on the business sales and service strategy
Maintain and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
Maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
Follow and ensure employees understand and apply bank/branch operating policies and procedures
Ensure necessary due diligence is taken to support the accuracy of all customer transactions
Ensure timely completion of Self-Assessment Reviews (SARs)

Qualifications

Have proven experience a retail banker or similar role; sales or customer service is preferred
Strong leadership skills
Working knowledge of banking software and MS Office 365
Patience and problem-solving ability
Customer-oriented attitude
Excellent communication skills and enjoy working with others
Knowledge of Indigenous relationship building
Have acceptable criminal and credit checks

Compensation & Benefits

Competitive Salary: $60,719 - $87,436 annually
Northern Living Allowance
Health and Dental benefits
Healthcare Spending Account & Personal Spending Account
Paid vacation
Training and career development opportunities

How to Apply

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please drop of your resume in person at the Iqaluit, Nu branch OR apply through our Career Centre at Career Centre | Recruitment. The posting will remain open until filled.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.

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