Account Manager / Customer Success Manager

Location: Montreal (On-site)

Salary: 90 000$ - 100 000$

Type: Full time

Auxo is hiring an Account Manager/Customer Success Manager for a fast growing AI company helping SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long term success, and help them get maximum value from a powerful suite of AI driven products.

This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion.

What You Will Do

Serve as the day to day point of contact for customers and build strong, long lasting relationships
Run performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomes
Identify upsell and expansion opportunities across the product suite
Partner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needs
Create scalable processes, communication cycles, and playbooks that support long term customer success
Maintain a deep understanding of the product and guide customers on best practices to maximize value

Who You Are

Experience in Account Management, Customer Success, or other client facing roles
Strong interpersonal skills and the ability to build trust easily
Highly organized with the ability to manage a large book of business independently
Comfortable owning revenue related responsibilities such as upsells and expansions
Collaborative and proactive in communicating customer feedback internally
Excited about AI and motivated to help SMBs adopt new technology

Nice to Have

Experience with marketing or sales software
Familiarity with ads, SEO, or digital growth tools
Background working with SMB customers

Auxo | Growth Partner

Open Positions

Account Manager