Account Manager / Customer Success Manager
Location: Montreal (On-site)
Salary: 90 000$ - 100 000$
Type: Full time
Auxo is hiring an Account Manager/Customer Success Manager for a fast growing AI company helping SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long term success, and help them get maximum value from a powerful suite of AI driven products.
This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion.
What You Will Do
- Serve as the day to day point of contact for customers and build strong, long lasting relationships
- Run performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomes
- Identify upsell and expansion opportunities across the product suite
- Partner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needs
- Create scalable processes, communication cycles, and playbooks that support long term customer success
- Maintain a deep understanding of the product and guide customers on best practices to maximize value
Who You Are
- Experience in Account Management, Customer Success, or other client facing roles
- Strong interpersonal skills and the ability to build trust easily
- Highly organized with the ability to manage a large book of business independently
- Comfortable owning revenue related responsibilities such as upsells and expansions
- Collaborative and proactive in communicating customer feedback internally
- Excited about AI and motivated to help SMBs adopt new technology
Nice to Have
- Experience with marketing or sales software
- Familiarity with ads, SEO, or digital growth tools
- Background working with SMB customers
