Job Description

About Us:

Canada Fastening Corporation is a leading import distributor of collated and bulk fasteners, serving building supply retailers and industrial accounts nationwide. With a reputation for reliability, product excellence, and ranked as one of Canada's Top Growing companies by the Globe and Mail, we are expanding our team to include a dynamic Inside Sales Coordinator / Customer Service Representative.

Position Overview:

This role is responsible for combining customer service excellence with inside sales support to ensure efficient order execution, strong sales enablement, and a scalable customer experience.

Key Responsibilities (includes but not limited to):

Enter and process sales orders accurately and efficiently
Manage order changes, backorders, substitutions, and ETAs
Communicate proactively with customers on delays or shortages
Coordinate with warehouse and logistics on shipments
Handle invoicing questions, short-ships, and basic credit issues
Maintain customer records and notes in ERP/CRM
Prepare quotes based on pricing matrices and promotions
Follow up on open quotes within defined timelines
Support field sales reps with pricing, availability, and samples
Assist with program rollouts, promos, and dealer communications
Identify upsell / cross-sell opportunities on inbound orders
Maintain quote pipeline and follow-up discipline
Ensure pricing accuracy and compliance
Follow SOPs for order entry, credits, and exceptions
Flag recurring issues (inventory, pricing, service gaps)
Support continuous improvement initiatives

Qualifications:

3+ years of experience in inside sales and/or customer service (preferably in building supply sectors).
Strong communication and interpersonal skills
Able to quickly adapt and learn in any environment and market conditions
Extreme detail oriented and accuracy driven
Ability to work independently and multitask
A team player who's not afraid to go the extra mile
Proficiency in Microsoft Office and CRM systems.
Ability to multitask and prioritize in a deadline-driven environment.

Why Join Us?

Competitive compensation and benefits.
Bonus program
Collaborative and supportive team culture.
Opportunity to grow within a national distribution company.

Company Description

Recognized by The Globe and Mail as one of Canada’s fastest-growing companies, we are one of the largest leading company of import and distribution of construction and industrial accessories—including fasteners, concrete and metal products, drywall accessories, and more.

Proudly Canadian-owned and operated, we offer national distribution coverage and are backed by a team of experienced professionals who pride ourselves with our service and expertise to our customers like no other. Our success is driven by our people, and we take pride in the strong TEAM spirit that defines our culture.

If you’re looking to grow with a dynamic, vibrant, and fast-paced company where your talent, hard work, and dedication truly make a difference—we want to hear from you.

Let’s win together!

Company Description

Recognized by The Globe and Mail as one of Canada’s fastest-growing companies, we are one of the largest leading company of import and distribution of construction and industrial accessories—including fasteners, concrete and metal products, drywall accessories, and more.\r\n\r\nProudly Canadian-owned and operated, we offer national distribution coverage and are backed by a team of experienced professionals who pride ourselves with our service and expertise to our customers like no other. Our success is driven by our people, and we take pride in the strong TEAM spirit that defines our culture.\r\n\r\nIf you’re looking to grow with a dynamic, vibrant, and fast-paced company where your talent, hard work, and dedication truly make a difference—we want to hear from you.\r\n\r\nLet’s win together!

Canada Fastening Corporation

Open Positions

Inside Sales Coordinator / Customer Service Representative