We are looking for a detail-oriented and responsible Retail Store Supervisor to oversee daily store operations and ensure a high standard of customer service and team performance in our jewellery retail enviroment.

Key Responsibnilities

Supervise and support retail staff, including sales assocaites and trainees
Assign duties and schedules to ensure smooth daily operations
Hire and train and guide team member to meet sales and service goals
Monitor sales performance and conduct performance reviews
Authorize payments, merchandise returns, and handle cash management
Organize and maintain store inventory and merchandising displays
Oversee product displays for booth permanent and promotional collections
Resolve customer inquiries, complaints, and operational issues promptly
Prepare reports on sales performance, staffing, and merchandising activities
Manage payroll administration and office operations
Ensure compliance with company policies and maintain store standards

Supervision

Responsible for supervising 5-10 employees

Qualifications

Proven experience in retail supervision or management (jewellery or luxury retail experience in an asset)
Strong Leadership, communication, and interpersonal skills
Excellent organizational and problem-solving abilities
Proficient in handling cash, reports, and inventory systems
language skills: Profciency in English is required, knowledge of Cantonses or Mandarin is an asset
Flexible to work weekends, evenings and holidays as needed
High school diploma or equivalent; Bachelor's degree is preferred

Schedule：30-44 hours/ week

Salary: $36.5-37.5

Chow Tai Fook

Open Positions

Retail Store Supervisor